Kellie Alexander
MILLVILLE,NJ
Summary
Knowledgeable Practice Manager offering more than 20 years of experience working for several well-known medical providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 40,000 patients yearly.
Overview
21
21
years of professional experience
Work History
Practice Manager
Complete Care Heath Network
08.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 16 office personnel.
Case Manager
Complete Care Health Network
04.2022 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Floor Charge Nurse
Complete Care Health Network
07.2012 - 08.2022
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
Acute Care Floor Nurse
Bridgeton Hospital
08.2003 - 04.2012
- Contributed to successful Joint Commission accreditation by upholding hospital policies, procedures, and clinical standards of practice.
- Enhanced patient care by conducting thorough assessments and implementing individualized nursing interventions.
- Reinforced infection control practices by adhering to strict hand hygiene protocols and utilizing appropriate personal protective equipment.
- Collaborated with interdisciplinary team members during daily rounds to discuss patient progress, address concerns, and develop treatment plans.
- Maintained accurate documentation of patient conditions, treatments, and responses in electronic medical records to support continuity of care.
- Facilitated timely discharge planning with social workers, case managers, and physicians to ensure a smooth transition for patients.
- Increased efficiency on the unit through effective delegation and supervision of nursing assistants and support staff members.
Education
Associate Degree In Nursing - RN
Rowan College At Gloucester County
Sewell, NJNursing - Lpn
Vineland Adult Education
Vineland, NJ06.2003
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
Timeline
Practice Manager
Complete Care Heath Network
08.2023 - Current
Case Manager
Complete Care Health Network
04.2022 - 04.2024
Floor Charge Nurse
Complete Care Health Network
07.2012 - 08.2022
Acute Care Floor Nurse
Bridgeton Hospital
08.2003 - 04.2012
Associate Degree In Nursing - RN
Rowan College At Gloucester County
Nursing - Lpn
Vineland Adult Education
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