Mary McKinnon
Ocala
Summary
Experienced customer service professional and administrative specialist with more than 30 years of experience in retail leadership, office management, and customer relations. Dedicated to providing exceptional service, resolving issues with patience and professionalism, and building positive relationships with customers and coworkers. Extensive background in supervising teams, training employees, handling high-volume transactions, and managing business operations. Seeking a remote Customer Service Representative or Administrative Support position where strong communication, organization, and problem-solving skills can make a meaningful impact.
Overview
32
32
years of professional experience
Work History
Farm Secretary / Administrative Manager
Family Farm
01.1994 - 01.2026
- Managed the administrative operations of a family-owned farm for more than 30 years.
- Maintained business records, files, and organizational documents.
- Handled office correspondence, phone calls, and communications with vendors and customers.
- Coordinated schedules, appointments, and day-to-day administrative tasks.
- Assisted with bookkeeping, invoices, recordkeeping, and financial documentation.
- Organized paperwork and maintained accurate records for farm operations.
- Ordered supplies and tracked inventory as needed.
- Demonstrated strong organizational, multitasking, and problem-solving abilities while supporting daily business functions.
Head Cashier / Front End Supervisor / Customer Service Representative
Lowe’s Home Improvement
Ocala
09.1994 - 03.2020
- Dedicated over 26 years of service with the same employer.
- Supervised and managed a team of 25–30 cashiers in a high-volume retail environment.
- Coordinated employee schedules, lunches, and break coverage to ensure efficient daily operations.
- Oversaw front-end customer service, returns, and service desk activities.
- Handled significant cash transactions and performed manager overrides.
- Assisted commercial customers and supported sales operations.
- Resolved customer concerns and complaints with professionalism and empathy.
- Trained and mentored new employees, supervisors, and future managers.
- Processed inbound and outbound customer phone calls and sales inquiries.
- Built strong customer relationships through exceptional service and attention to detail.
- Recognized for patience, reliability, multitasking, and a commitment to customer satisfaction.
Education
High School Diploma -
East Detroit High School
Detroit, MichiganSkills
- Customer Service
- Customer Support
- Remote Customer Service
- Phone & Email Support
- Team Leadership
- Staff Supervision
- Employee Training
- Conflict Resolution
- Cash Handling
- Administrative Support
- Office Management
- Scheduling & Coordination
- Recordkeeping
- CRM Software
- Data Entry
- Microsoft Windows
- Computer Proficiency
- Order Processing
- Returns & Exchanges
- Billing & Account Assistance
- Sales Support
- Commercial Customer Service
- Retail Operations
- Inventory Control
- Merchandising
- Problem Solving
- Time Management
- Organization
- Multitasking
- Communication Skills
- Attention to Detail
Additional Information
More than 30 years of experience providing outstanding customer service and administrative support., Proven leader with extensive experience supervising teams and training new employees., Recognized for patience, professionalism, dependability, and a positive attitude., Strong ability to remain calm under pressure while delivering excellent service., Seeking a remote or work-from-home position where decades of experience can continue to benefit customers and employers alike.
Timeline
Head Cashier / Front End Supervisor / Customer Service Representative
Lowe’s Home Improvement
09.1994 - 03.2020
Farm Secretary / Administrative Manager
Family Farm
01.1994 - 01.2026
High School Diploma -
East Detroit High School