Mary Medrano
Austin,TX
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.
Overview
40
40
years of professional experience
Work History
Customer Greeter
Walmart
07.2020 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Monitored customer activity to maintain safe and secure environments.
Bilingual Customer Service Representative
IRS
02.1984 - 12.2009
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Education
Associate of Arts - Accounting
Central Texas College
Austin, TX07.1972
Skills
- Register Monitoring
- Customer Retention
- Customer Information Databases
Timeline
Customer Greeter
Walmart
07.2020 - Current
Bilingual Customer Service Representative
IRS
02.1984 - 12.2009
Associate of Arts - Accounting
Central Texas College