Lucinda Baker
Kansas City,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level dispatcher position. Have had experience with 10 codes, Police related information. Communications in emergency situations and the ability to stay calm in said situations. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Greeter
Gladstone License Bureau
02.2022 - 07.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
Police Officer
KUMC - University Of Kansas Medical Center
08.1987 - 07.1993
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Education
Police Training For Kansas City, Police Department - Police Officer, All Courses
Kansas City Police Regional Police Academy
Penn Valley Community College, Kansas City, MO09.1985
High School Diploma -
North East High School
412 Van Brunt Blvd, Kansas City, MO05.1976
Skills
- Special Needs Education
- Customer Relationship Management (CRM) Software
- Emergency Response
- Consultative Sales Approach
- Suspicious Activity Monitoring
- Monitor Security
- Managing Appointments
Accomplishments
- Achieved entering customers names into computer by completing a welcoming greeting with a heavy influx of customers with accuracy and efficiency.
- Achieved processing customers through effectively entering names into data base.
Certification
Certificate of Achievement of KUMC Police Department of
Successfully Completing the Identi-Kit System Finger Prints.
GSS Federal Protection Service Law Enforcement Branch
Certificate of Training, Interview and Interrogation Techniques.
United States Department of Justice, Certification Instruction in Narcotics and Dangerous Drugs Law Enforcement.
Certificate of Commendation in Service to the KUMC Police Department for Excellent Service.
Timeline
Customer Greeter
Gladstone License Bureau
02.2022 - 07.2022
Police Officer
KUMC - University Of Kansas Medical Center
08.1987 - 07.1993
Police Training For Kansas City, Police Department - Police Officer, All Courses
Kansas City Police Regional Police Academy
High School Diploma -
North East High School
Certificate of Achievement of KUMC Police Department of
Successfully Completing the Identi-Kit System Finger Prints.
GSS Federal Protection Service Law Enforcement Branch
Certificate of Training, Interview and Interrogation Techniques.
United States Department of Justice, Certification Instruction in Narcotics and Dangerous Drugs Law Enforcement.
Certificate of Commendation in Service to the KUMC Police Department for Excellent Service.
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