Mary Meinert
Saint Paul,MN
Summary
As a seasoned Life Enrichment Coordinator, possess unique skills in planning and implementing activity programs for diverse groups. Strengths lie in coordinating with interdisciplinary teams to meet individual needs while promoting physical and mental wellbeing. Past roles have evidenced impact through improved participant engagement and satisfaction.
Overview
2024
2024
years of professional experience
Work History
Life Enrichment Coordinator
New Perspective Senior Living
Arden Hills, MN
08.2021 - 10.2023
- Developed and implemented individualized life enrichment plans for residents.
- Led weekly meetings with staff members to review upcoming events or plan new initiatives.
- Maintained records of attendance, program evaluations, and feedback from residents.
- Coordinated with outside vendors to provide additional recreational opportunities.
- Managed inventory of equipment used in recreational activities such as games, puzzles, books .
- Developed marketing materials such as flyers or brochures highlighting facility's services and programs.
- Performed administrative duties such as scheduling appointments or completing paperwork related to activities and programs.
- Facilitated group interactions between residents to promote positive relationships among them.
- Collaborated with care staff to develop strategies for enhancing quality of life for each resident.
- Provided one-on-one counseling sessions with residents to discuss personal matters and address behavioral issues.
- Monitored budgeting for activities such as purchasing supplies or hiring entertainers, musicians, artists .
- Reviewed monthly reports submitted by team members regarding progress made with individuals' goals.
- Organized social activities, exercise programs, and educational classes to encourage resident participation.
- Provided guidance and support to team members when dealing with challenging situations involving residents.
- Encouraged involvement from volunteers within the community when organizing events or activities.
- Assisted in training new staff members on policies and procedures related to life enrichment services.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Ensured that all activities are conducted safely by monitoring participants during sessions.
- Conducted assessments of resident needs and interests to ensure appropriate programming.
- Educated family members on available resources and services offered through the facility.
- Created a welcoming environment in the activity room by ensuring cleanliness and organization of supplies.
- Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
- Encouraged residents to help with holiday decorating under supervision of facility's volunteer staff.
- Met with residents and asked open-ended questions to determine appropriate types of activities for facility.
- Scheduled activities designed to encourage residents to socialize among themselves and enjoy time with family members.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Prepared and submitted budget requests or grant proposals to solicit program funding.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Performed administrative duties such as filing documents, answering phones.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Analyzed customer feedback data to identify areas of improvement.
- Coordinated with other departments to ensure smooth functioning of operations.
- Resolved conflicts between customers or staff members professionally.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Monitored office inventory to maintain supply levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Ensured compliance with health and safety regulations within the front office area.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Developed and maintained a positive working environment, fostering team collaboration.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Conducted performance reviews for employees in all departments.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Implemented strategies aimed at improving employee retention rates.
- Monitored employee attendance records to ensure adherence to company policies.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Maintained confidential records related to personnel files and other sensitive documents.
- Developed and implemented human resources policies, procedures, and best practices.
- Drafted job descriptions and prepared job postings for open positions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Developed training programs to improve staff development opportunities.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Assisted in the preparation of annual budgets related to staffing needs.
- Identified ways to reduce turnover through improved hiring practices.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed employee orientation and training programs for new hires.
- Organized employee directories and updated individual contact information.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Scheduled meetings with employees to address concerns and grievances.
Director of Human Resources & Staffing
CarePointe Home Health
Roseville, Minnesota
07.2000 - 07.2018
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Conducted performance reviews for employees in all departments.
- Investigated incidents of workplace harassment or discrimination complaints.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Maintained confidential records related to personnel files and other sensitive documents.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Drafted job descriptions and prepared job postings for open positions.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Assisted in the preparation of annual budgets related to staffing needs.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Identified ways to reduce turnover through improved hiring practices.
- Developed training programs to improve staff development opportunities.
- Counseled managers on disciplinary actions when necessary.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Developed and implemented human resources policies, procedures, and best practices.
- Monitored employee attendance records to ensure adherence to company policies.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Aligned HR policies with federal and local regulations.
- Developed employee orientation and training programs for new hires.
- Reported on workplace health and safety compliance to superiors.
- Organized employee directories and updated individual contact information.
- Handled employee discipline and termination to address policy infractions.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Assisted in employee recruitment, hiring and interview processes.
Front Desk Manager
New Perspective Senior Living
Arden Hills, North Carolina
- Assisted with training new staff members on front desk procedures and policies.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Processed employee time sheets, payroll information and other administrative documents.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Provided concierge services for guests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Created and optimized employee schedules for shift coverage.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
Education
Associate of Applied Science - Nursing
Anoka-Ramsey Community College
Minneapolis, MN06-1991
Timeline
Life Enrichment Coordinator
New Perspective Senior Living
08.2021 - 10.2023
Director of Human Resources & Staffing
CarePointe Home Health
07.2000 - 07.2018
Front Desk Manager
New Perspective Senior Living
Associate of Applied Science - Nursing
Anoka-Ramsey Community College