Mary Miller Zevgolis
Farmingdale,NY
Summary
Experienced senior relationship manager successful fostering partnerships with all types of personalities. Promoting exceptional skills in task prioritization and issue resolution. Effective collaborator with dedication to reliability and open communication.
Overview
36
36
years of professional experience
Work History
Vice President, Relationship Manager
Alma Bank
Bayside, USA
03.2017 - Current
- Cultivated strong client relationships through proactive communication and personalized service, enhancing client retention.
- Managed onboarding processes for new clients, ensuring seamless transitions and support.
- Developed tailored financial solutions aligning with individual client needs and goals, driving overall client satisfaction.
- Maintained strong relationships with clients by addressing concerns promptly, fostering loyalty and long-term partnerships.
Vice President, Bank Operations Manager
Quontic Bank
Astoria, USA
11.2010 - 03.2017
- Processes incoming / outgoing wire transfers
- Manages all aspects of online banking customers
- Provides support to branch staff
- Processes legal servings
- Ensures that overall operations are performed daily
- Assists SVP in writing bank procedures and policies
Vice President, Branch Manager
Marathon Bank
Astoria, USA
11.2004 - 11.2006
- Executed sales strategies to promote growth for branch
- Met with clients for new business accounts and loans
- Managed Branch staff and worked in collaboration with colleagues in pursuit of advancing systems strategies and staff strategies with clients
- Established performance standards for staff members in order to drive productivity levels up.
- Led strategic initiatives to enhance customer engagement and satisfaction.
Assistant VP, Business Banking Area Specialist
Greenpoint Bank / North Fork Bank
Woodbury, USA
06.2002 - 11.2004
- Assisted Branch Manager in branch growth for new branch location
- Met with existing and new business clients to implement client’s needs
- Provided guidance, support and direction to branch staff in order to achieve organizational goals.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
Assistant VP, Service Manager, Sales Manager
Citibank
Bayside, USA
11.1997 - 06.2002
- Resolved all client based issues
- Managed Appointments and meetings for Sales Managers
- Prepared Sales Reports for Branch Manager
- Led cross-functional teams to enhance operational efficiency and client service standards.
Assistant VP, ABM, Team Member,Bank IPO Excecution
Dime Savings Bank of Williamsburgh
Bayside, USA
11.1989 - 11.1997
- Opening and maintaining new accounts
- Supervised CSR and Teller Staff
- Reported to Branch Manager all new account profiles
- Managed team performance through effective coaching and mentoring practices
- Support preparation of IPO documents such as perspective and registration statements
- Worked with auditors, legal advisors, and compliance teams to ensure accuracy
- Track timelines and ensure execution by specific deadlines
Skills
- Fluent in Greek
- Microsoft Word
- Excel
- PowerPoint
- Client relationship management
Timeline
Vice President, Relationship Manager
Alma Bank
03.2017 - Current
Vice President, Bank Operations Manager
Quontic Bank
11.2010 - 03.2017
Vice President, Branch Manager
Marathon Bank
11.2004 - 11.2006
Assistant VP, Business Banking Area Specialist
Greenpoint Bank / North Fork Bank
06.2002 - 11.2004
Assistant VP, Service Manager, Sales Manager
Citibank
11.1997 - 06.2002
Assistant VP, ABM, Team Member,Bank IPO Excecution
Dime Savings Bank of Williamsburgh
11.1989 - 11.1997