FELIXSUEL HERRERA
Boston,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Security Concierge
Rsig
South Boston
- Maintained accurate logs of incidents and visitor activity for security reporting.
- Managed the front desk operations, including visitor check-in and access control.
- Conducted routine patrols to identify and report any usual activities or safety hazards.
- Facilitated positive resident relations by addressing concerns and providing assistance as needed.
Security
Unifi
East Boston
09.2024 - 2026
- patrol and monitor assigned areas
- control access and check ids/visitors
- watch security cameras and alarms
- respond to incidents and emergencies
- enforce site rules and safety policies
- write reports on incidents or unusual activity
- assist visitors and staff when needed
Sales Associate
Dunkin' Donuts
02.2025 - 06.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Youth Worker
Boston Health Commission
01.2024 - 01.2025
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Increased awareness on importance of mental health.
- Advocated for the rights of individuals experiencing mental health challenges within the healthcare system.
- Reduced crisis response times by implementing efficient communication and coordination strategies.
Sales Associate
Macys Department Store
04.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Albert D. Holland HighSchool
06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Verbal/written communication
- Conflict resolution
- Complex Problem-solving
- Adapt to diverse groups
- Dispute mediation
Background knowledge
Languages — Spanish Native or Bilingual English Native or Bilingual
Timeline
Sales Associate
Dunkin' Donuts
02.2025 - 06.2025
Security
Unifi
09.2024 - 2026
Youth Worker
Boston Health Commission
01.2024 - 01.2025
Sales Associate
Macys Department Store
04.2023 - 04.2024
Security Concierge
Rsig
High School Diploma -
Albert D. Holland HighSchool