Mary Moore
Winchester,VA
Summary
Achieved operational efficiency through effective management of store operations and staff oversight. Enhanced customer satisfaction by fostering strong financial management and customer relations. Developed staff capabilities and executed strategic planning to drive successful retail operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager (Multi Store, Multi Franchise)
HN Funkhouser
Winchester, VA
02.2025 - Current
- Formulated and implemented strategies to enhance operational efficiency and reduce costs.
- Established clear direction and prioritized tasks to achieve desired outcomes.
- Oversaw profit goal management in alignment with budgetary constraints and previous year performance.
- Directed sales and operational activities to achieve and surpass business objectives.
- Oversaw management of company assets by ensuring establishments remained clean and fully equipped with operational equipment.
- Spearheaded recruitment initiatives to attract and hire qualified personnel while upholding diversity objectives.
- Assisted in managing budget activities by tracking expenses and identifying discrepancies from the planned budget.
- Facilitated regular meetings with department heads to assess project and initiative progress.
- Compiled financial reports detailing operational effectiveness trends and variances.
- Collaborated with vendors to negotiate contracts and establish optimal pricing agreements.
- Oversaw compliance with regulatory standards through diligent monitoring of internal processes.
- Evaluated financial data and generated comprehensive reports for senior management team.
- Implemented and sustained proactive human resource functions to ensure compliance with labor regulations.
- Analyzed financial statements, sales reports, and performance data to assess productivity levels.
- Cultivated and sustained strategic partnerships with vendors and suppliers.
- Sourced and recruited team members to ensure optimal staffing levels.
- Facilitated coaching and mentoring initiatives to enhance employee development across all organizational levels.
- Assisted teams in executing daily operations at Exxon, Shell, Dunkin, Subway, Baskin, and BWWE. Supported customer service initiatives to enhance client satisfaction. Contributed to inventory management processes to maintain stock levels.
PDS Performance Development Specialist
Sheetz
Winchester, VA
11.2023 - 01.2025
- Investigated and resolved customer issues promptly, ensuring exceptional service and satisfaction levels.
- Led collaborative sessions with management team to develop strategies for enhancing service offerings and product quality.
- Guided teams with effective leadership strategies to drive goal attainment and exceed organizational standards.
- Developed and implemented effective strategies for sourcing and recruiting qualified candidates for open positions, leveraging job postings and structured interviews.
- Addressed and resolved conflicts among customers, staff, and vendors through effective communication and problem-solving strategies.
- Assessed operational procedures to uncover improvement opportunities and optimize overall efficiency levels.
- Designed and established comprehensive sales data tracking systems to enhance accuracy in forecasting staffing needs.
Assistant General Manager
Sheetz
Winchester, VA
01.2021 - 01.2025
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
Visual Merchandising Manager
Target
Winchester, VA
11.2018 - 12.2021
- Trained and mentored new team members on visual presentation standards in accordance with company guidelines.
- Designed and implemented creative visual merchandising strategies to increase customer engagement and sales.
- Created detailed plans for seasonal floor sets, including props, mannequins and fixtures.
- Assisted customers with queries regarding product availability or pricing information when needed.
- Inspected store layouts regularly for any potential hazards or risks associated with the visual presentation design.
- Implemented effective signage solutions throughout stores which enhanced the overall shopping experience.
Manager
Naylee Farm
Summit Point, WV
01.2006 - 12.2019
- Managed a 100+ head Thoroughbred Racehorse Breeding Operation and Farm
- Scheduling the appointments to the booking to breed to the appropriate stallion. We would breed up to 300 mares a year and foal 100 to 110 mares.
- Monitor animal care, maintenance, or breeding; or packing and transfer activities to ensure work is done correctly.
- Train workers in animal care procedures, maintenance duties, and safety precautions.
- Treat animal illnesses or injuries, following experience or instructions of veterinarians.
- Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
- Prepare reports concerning facility activities, employees' time records, and animal treatment.
- Study feed, weight, health, genetic, or milk production records in order to determine feed formulas and rations and breeding schedules.
- Confer with owner to determine production requirements, conditions of equipment and supplies, and work schedules.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Bar FOH Manager, Event Coordinator
Camino Real
Berryville, VA
10.2014 - 01.2019
- Resolved customer complaints with professionalism, ensuring high levels of satisfaction.
- Facilitated regular meetings with management team to strategize enhancements for services and products.
- Exercised strong leadership skills to inspire staff in achieving goals and surpassing expectations.
- Sourced and recruited qualified candidates for open positions utilizing diverse methods including job postings and structured interviews.
- Mediated and resolved conflicts among customers, staff, and vendors efficiently.
- Analyzed operational processes to identify improvement opportunities and enhance efficiency levels.
- Established systems for tracking sales data to enhance forecasting accuracy for staffing requirements.
Education
Associate of Science - Business
Lord Fairfax
Middletown, VirginiaNursing Board - Massage Therapy
University of Virginia
Charlottesville, VirginiaSkills
Customer Service and Satisfaction
Performance Tracking and Evaluations
Hiring and Training
Scheduling and Coordinating
Food safety and sanitation
Inventory control
Team leadership expertise
Operations management
Training and development background
Certification
ServSafe Certified
Timeline
General Manager (Multi Store, Multi Franchise)
HN Funkhouser
02.2025 - Current
PDS Performance Development Specialist
Sheetz
11.2023 - 01.2025
Assistant General Manager
Sheetz
01.2021 - 01.2025
Visual Merchandising Manager
Target
11.2018 - 12.2021
Bar FOH Manager, Event Coordinator
Camino Real
10.2014 - 01.2019
Manager
Naylee Farm
01.2006 - 12.2019
Associate of Science - Business
Lord Fairfax
Nursing Board - Massage Therapy
University of Virginia