Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Mugisha

Willimantic,CT

Summary

Newly Certified Nursing Assistant experienced in daily living activities and basic care. Looking to put knowledge and abilities to good use in personal care position focused on achieving optimum patient outcomes. Personable and compassionate with strong communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care.

Overview

1
1
year of professional experience

Work History

CNA Student

St. Joseph's Living Center
Willimantic , CT
05.2022 - 06.2022
  • 40 hours of clinical training
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Customer Service Associate

Stop And Shop Supermarket
Willimantic, CT
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Warehouse Associate

Amazon Fulfillment Center
Windsor , CT
09.2021 - 06.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Front Desk Associate

Planet Fitness Gym
Willimantic , CT
01.2020 - 07.2020
  • Exercised strong communication and problem solving skills.
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Provided efficient telephone service. Answered calls promptly and knowledgeably, ensuring complete and accurate information regarding business procedures and policies.
  • Used internal software to process check-ins

Education

Certification- Certified Nursing Assistant Program - CNA

Quinebaug Valley Community College
Danielson, CT
06.2022

Bachelor of Science - Business Administration

Eastern Connecticut State University
Willimantic, CT
05.2024

Bachelor of Science - Business Administration

Central Connecticut State University
New Britain, CT

High School Diploma -

Windham High School
Willimantic, CT
06.2017

Skills

  • CNA Certification
  • Vital Signs (Reading and Measuring, Recording)
  • Responding to Emergencies
  • Activities of Daily Living (ADL) Support
  • Fluid Measurement
  • Physically fit and able to lift patients
  • Observation Documentation
  • PPE Compliance
  • Personal Care Assistance
  • Bed Making and Linen Changes
  • Empathy and Compassionate Care

Timeline

CNA Student

St. Joseph's Living Center
05.2022 - 06.2022

Customer Service Associate

Stop And Shop Supermarket
05.2022 - Current

Warehouse Associate

Amazon Fulfillment Center
09.2021 - 06.2022

Front Desk Associate

Planet Fitness Gym
01.2020 - 07.2020

Certification- Certified Nursing Assistant Program - CNA

Quinebaug Valley Community College

Bachelor of Science - Business Administration

Eastern Connecticut State University

Bachelor of Science - Business Administration

Central Connecticut State University

High School Diploma -

Windham High School

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Mary Mugisha