Mary Munoz
North Branch,MN
Summary
Accomplished Collection Officer at State Of Minnesota, adept in investigative research and proficient in Microsoft Office, leveraged strong negotiation skills and empathetic communication to enhance revenue through effective debt resolution strategies. Excelled in resolving complex accounts, demonstrating attention to detail and a commitment to professionalism.
Overview
12
12
years of professional experience
Work History
Collection Officer
State Of Minnesota
12.2012 - Current
- Provide customer service to debtors and their representatives in response to questions regarding Minnesota tax laws and collection of tax and non-tax debts.
- Review and independently resolve tax and non-tax collection accounts of varying complexity and initiate appropriate collection activity, including legal actions and enforced collection actions.
- Independently investigate and resolve delinquent tax and non-tax debts by enforced collection techniques within state tax filing requirements through voluntary or involuntary methods.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Education
High School Diploma -
Centennial High School
Circle Pines, MNSkills
- Strong negotiation and resolution skills
- Verbal and written communication
- Proficient in Microsoft Word, Outlook, Teams and Excel
- Investigative research
- Attention to Detail
Timeline
Collection Officer
State Of Minnesota
12.2012 - Current
High School Diploma -
Centennial High School