MARY NASSUUNA
Chicago,IL
Summary
Enthusiastic and detail-oriented recent Business Administration graduate with hands-on experience in training, onboarding, and employee support gained through leadership roles in retail and higher education environments. Known as the “go-to” team member for process checks, verifications, and ensuring smooth operations. Passionate about people, continuous learning, and building inclusive, efficient workplaces. Eager to contribute strong organizational, communication, and problem-solving skills to an HR or corporate administrative role.
Overview
10
10
years of professional experience
Work History
Bakery Team Member
Paris Baguette
Chicago, USA
07.2023 - Current
- Served as the training lead for new team members, onboarding employees on daily operations, safety standards, and customer service best practices.
- Acted as the point of contact for process checks and verifications, ensuring that policies and procedures were followed consistently.
- Provide excellent customer service in a fast-paced retail environment. Maintain cleanliness and organization of store areas to ensure a welcoming atmosphere.
- Handle transactions accurately while promoting positive guest experiences.
- Supported HR initiatives including employee engagement activities and retention efforts, such as coordinating birthday and milestone celebrations.
Work-Study Assistant, Financial Aid Office
East-West University
Chicago, USA
09.2021 - 06.2023
- Organized and maintained student folders, ensuring the confidentiality of personal information.
- Prepared award letters and allocated financial aid funds to eligible students.
- Sorted and processed student data to maintain accurate records. Assisted with onboarding and guiding students through the financial aid process, explaining requirements and next steps.
- Organized confidential student records, ensuring accuracy and compliance.
- Served as a reliable support for the office team, contributing to process improvement and student satisfaction.
- Initiated outbound calls to students with outstanding loan balances, reinforcing deadlines and assisting with repayment guidance.
Parcel Handler
Shoprite Retail
Kampala, Uganda
06.2015 - 08.2015
- Ensured secure, organized management of customer belongings, building trust, and satisfaction.
- Contributed to a safe and efficient environment in a high-traffic retail setting.
- Collaborated with store staff to streamline parcel handling processes, reducing wait times, and improving customer flow.
- Maintained accurate tracking of stored items, verifying details to prevent errors or loss.
- Assisted with customer inquiries and resolved parcel-related issues, reinforcing strong service standards.
Education
BBA - Business Administration - Cum Larde
East-West University
Chicago, IL06-2025
Skills
- Employee Training & Onboarding Support
- Process Verification & Compliance Checks
- Records Management & Data Accuracy
- Client Service & Team Collaboration
- Time Management & Multi-tasking
- Proficiency: Microsoft Excel, Word, PowerPoint
Awards
- Competitive Swimmer, Represented USSSA at the East African Games (2015-2018)
- MVP, East African Games (2015-2018)
- Beginner in Korean & Mandarin Chinese
Timeline
Bakery Team Member
Paris Baguette
07.2023 - Current
Work-Study Assistant, Financial Aid Office
East-West University
09.2021 - 06.2023
Parcel Handler
Shoprite Retail
06.2015 - 08.2015
BBA - Business Administration - Cum Larde
East-West University