Mary Nelson
Wilkesboro
Summary
Dynamic logistics coordinator with a proven track record at High Country Stone, excelling in inventory control and problem-solving. Enhanced service reliability through effective scheduling and communication, while fostering strong relationships with clients. Committed to optimizing operations and delivering exceptional customer service in fast-paced environments.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
21
21
years of professional experience
Work History
Logistics Coordinator
High Country Stone
05.2018 - Current
- Coordinated logistics operations to ensure timely delivery of countertops or repairs.
- Managed inventory levels, tracking stock movements and optimizing reorder processes.
- Collaborated with suppliers
- Assisted in developing shipping schedules, reducing delays and improving service reliability.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions Developed contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Sales Associate
Modern Ford of Boone
01.2016 - 05.2018
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Collaborated with team members to achieve sales targets through effective communication.
- Maintained up-to-date knowledge of vehicle features, financing options, and promotions.
- Analyzed customer feedback to identify areas for service improvement and increased efficiency.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Coordinator
Appalachian Regional Hospital
06.2005 - 01.2016
- Coordinated patient care schedules to optimize resource allocation and enhance service delivery.
- Managed communications between patients, families, and healthcare providers to ensure clarity and efficiency.
- Implemented patient intake processes that improved data accuracy and streamlined workflows.
- Developed training materials for new staff, enhancing onboarding experience and operational consistency.
- Analyzed patient feedback to identify areas for service improvement and implement necessary changes.
- Oversaw compliance with healthcare regulations, ensuring adherence to quality standards across departments.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Education
High School Diploma -
Watauga High School
Boone, NCMedical Assistant
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Scheduling coordination
- Punctual and dependable
- Sales support
- Inventory control
- Shipping and receiving
- Verbal and written communication
- Communication
- Attention to detail
- Customer service skills
- Schedule coordination
- Flexibility and adaptability
- Desktop and laptop computers
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Medical terminology
- Patient records management
- Patient documentation
- Documentation
- Patient registration
- Office administration
Timeline
Logistics Coordinator
High Country Stone
05.2018 - Current
Sales Associate
Modern Ford of Boone
01.2016 - 05.2018
Patient Care Coordinator
Appalachian Regional Hospital
06.2005 - 01.2016
High School Diploma -
Watauga High School
Medical Assistant
Caldwell Community College And Technical Institute