MARY NIX
Glencoe,KY
Summary
Results-driven Operations Risk Analyst bringing proven skills in administering risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness. Easily handles complex data to understand potential impacts, break down risk and develop recommendations.
Overview
12
12
years of professional experience
Work History
Operations Risk Analyst- FinCEN Remediation
Citibank, NA
02.2020 - Current
- Analyzing business accounts to ensure all FinCEN requirements are met
- Key player in FinCEN Remediation’s work efforts, assisted in being released from OCC audit
- Provided assistance in launching new REM tool that will impact retail and other remediation work
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before materializing into significant issues.
- Collaborated on implementation of strategies with multiple teams in solving gaps for the business and Cards organization overall.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
Operations Risk Analyst II
Citibank, NA
02.2018 - 02.2020
- Performed research to ensure CitiKYC system is up to date with client’s information to ensure accuracy in “knowing our clients”
- Part of the SPF Team, handling potentially high profile accounts
- Joined the Blocks & Closures Team, handling accounts that were nearing the end of SLA
- Assisted with loans for other teams and areas of the bank including New Account Servicing for Retail Bank as well as being added to FinCEN Remediation project within CSSU.
Client Relations Supervisor
Citibank, NA
02.2017 - 02.2018
- Assist front line representatives and clients with escalated banking issues.
- Top performer month to month
Business Control Analyst 2
CitiMortgage
03.2015 - 08.2016
- Actioned requests from different businesses within CitiMortgage to update policies and procedures.
- Provided training and guidance on best practices in internal controls for employees at all levels of the organization.
- Created Alerts as needed to inform businesses of procedures that were new or changed, presented these on Weekly Highlights call.
Vice President - Document Control
CitiMortgage
08.2012 - 03.2016
- Executed foreclosure documents for CitiMortgage
- Became specialized in Conveyance and CUSTOM documents.
Education
Associate of Applied Science - Nursing
Beckfield College
Florence, Kentucky01.2012
High School Diploma -
Salem High School
Virginia Beach, VA06.1999
Skills
- Effective verbal and written communication skills
- Strong sense of banking ethics
- Operational Risk
- Risk Mitigation
- Proficient in Citi Systems: AWS, FDR, BEST, G360, Eclipse, Sawgrass, CitiKYC, KYC Webtool, KANA
- Proficient in Microsoft Office/Excel
- Subject Matter Expert- FinCEN
- Completed SCRUM certification
Timeline
Operations Risk Analyst- FinCEN Remediation
Citibank, NA
02.2020 - Current
Operations Risk Analyst II
Citibank, NA
02.2018 - 02.2020
Client Relations Supervisor
Citibank, NA
02.2017 - 02.2018
Business Control Analyst 2
CitiMortgage
03.2015 - 08.2016
Vice President - Document Control
CitiMortgage
08.2012 - 03.2016
Associate of Applied Science - Nursing
Beckfield College
High School Diploma -
Salem High School
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