MARY PAGAN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Coordinator for Demolition Unit
Department of Housing Preservation and Development
03.2023 - 06.2026
- Monitored demolition unit workflow to generate accurate vendor notices, ensuring completeness before processing vendor payments.
- Reviewed and processed NYC Dept of Building's Emergency Declarations and Court Orders to ensure timely compliance with city regulations.
- Executed property research and notified owners of impending City emergency actions, managing certified mail distribution and tracking responses for effective communication.
- Maintained and updated various databases to support operational efficiency., maintenance, and upkeep (HPDINFO, DOB database and EXCEL).
- Completed research using HPDINFO and DOB databases to respond to internal and external inquiries.
- Researched and prepared responsive documentation for FOIL requests.
Clerical Associate Level III
NYC Law Department
03.2016 - 03.2023
- Managed multiple priorities in fast-paced, high-volume legal environment, ensuring timely responses and efficient workflow.
- Answered multi-line phones, greeted visitors and attorneys, and provided professional front-office support to ensure smooth operations.
- Scheduled appointments, coordinated Examination Before Trial (EBT) calendars, and prepared legal correspondence and outgoing mail.
- Maintained confidential legal records, retrieved case files, and archived closed cases while updating tracking spreadsheets for accurate case management.
- Utilized Law Manager, HotDocs, FileSite, and the ICD-10 database for case management, document preparation, data entry, and medical coding review.
- Managed attorney hearing calendars, and reviewed settlement documents for accuracy and compliance prior to final approval.
- Assisted the Borough Chief in drafting stipulations of settlement and other legal documents.
Front Desk Receptionist/ Administrative Trainer
Community Access Inc.
07.2009 - 03.2016
- Managed high-volume phone calls, emails, and front desk inquiries, directing communications to the appropriate staff while providing accurate program information, human services support.
- Acted as the primary point of contact for visitors, clients and tenants ensuring they receive courteous, respectful, and helpful assistance. Maintained sign-in/sign-out logs, and monitored facility access to ensure a safe, secure environment.
- Welcomed visitors professionally while managing multiple tasks to create a positive first impression.
- Maintained a professional reception area by keeping it organized, stocked with forms and supplies, and coordinating facility and office supply needs.
- Maintained confidential client records and administrative documentation, ensuring accuracy and compliance with privacy standards.
- Monitored security cameras and emergency call systems, reported safety concerns, and exercised sound judgment to recognize warning signs and help de-escalate challenging situations.
- Sorted and distributed incoming mail and deliveries efficiently to ensure timely communication with staff.
Community Technician
Bowery Residents Committee
02.2015 - 10.2015
- Screened and verified visitors and residents entering the facility while maintaining accurate sign-in/sign-out records.
- Conducted routine safety and security rounds to ensure a safe, clean, and orderly environment.
- Monitored facility activities and promptly addressed safety concerns while delivering respectful, person-centered support to clients.
- Applied trauma-informed care, crisis intervention, and de-escalation techniques to manage conflicts and behavioral concerns effectively.
- Built positive rapport with clients while promoting dignity, respect, and emotional well-being.
- Responded to medical and behavioral emergencies by administering First Aid, CPR, and Narcan when required.
- Notified appropriate staff and emergency personnel while ensuring the safety of clients, visitors, and employees.
- Prepared accurate daily logs, incident reports, and shift documentation in accordance with agency policies.
Education
High School Equivalency Diploma -
University of the State of NY
NYSkills
- Documentation and recordkeeping
- Attention to detail
- Customer service
- Data entry
- Decision-making
- Problem-solving
- Multitasking and organization
- Recordkeeping
Timeline
Coordinator for Demolition Unit
Department of Housing Preservation and Development
03.2023 - 06.2026
Clerical Associate Level III
NYC Law Department
03.2016 - 03.2023
Community Technician
Bowery Residents Committee
02.2015 - 10.2015
Front Desk Receptionist/ Administrative Trainer
Community Access Inc.
07.2009 - 03.2016
High School Equivalency Diploma -
University of the State of NY