Mary Parlier
Charlotte,NC
Summary
Committed and hardworking Customer Service Leader with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cash Office Associate
Food Lion
06.2023 - 08.2023
- Prepared bank deposits and corporate cash shipments.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Lead
Food Lion
03.2021 - 08.2023
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Food Lion
12.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05.2026
High School Diploma -
South Iredell High School
Statesville, NC06.2022
Skills
- Deposit Preparation
- Daily Reporting
- Customer Complaint Resolution
- Cash Handling
- Product Location
- Telephone Etiquette
- Refund Processing
- Active Listening
- Cash Register Systems
- Blocking Freezers and Coolers
- Time Management
- Refunds and Exchanges
Timeline
Cash Office Associate
Food Lion
06.2023 - 08.2023
Customer Service Lead
Food Lion
03.2021 - 08.2023
Cashier
Food Lion
12.2020 - 08.2023
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
High School Diploma -
South Iredell High School
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