Mary Parlier
Charlotte,NC
Summary
Proven leader and skilled tutor, adept in cash handling and student mentoring. Excelled in customer service at Food Lion, register balancing and conflict resolution while training new front end associates. Demonstrates exceptional telephone etiquette and a commitment to accuracy and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Teaching Assistant
UNC Charlotte
08.2023 - Current
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Completed daily reports on attendance and disciplinary performance.
- Shared important information with students concerning upcoming assignments and tests.
Customer Service Leader
Food Lion
08.2022 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Customer Service Leader
Food Lion
12.2020 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Customer Due Diligence Training
- Fraud and Anti-Money Laundering Training
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Education
Bachelor of Arts - Criminal Justice
UNC Charlotte
Charlotte, NC05.2026
Skills
- Test Proctoring
- Student Tutoring
- Bank Deposit Preparation
- Register balancing
- Cash handling expertise
- Telephone Etiquette
Timeline
Teaching Assistant
UNC Charlotte
08.2023 - Current
Customer Service Leader
Food Lion
08.2022 - Current
Customer Service Leader
Food Lion
12.2020 - Current
Bachelor of Arts - Criminal Justice
UNC Charlotte
Similar Profiles
ALLISON REEDALLISON REED
Physics Teacher's Assistant at UNC CharlottePhysics Teacher's Assistant at UNC Charlotte
Jaccob FairJaccob Fair
College Band at UNC CharlotteCollege Band at UNC Charlotte
TIMOTHY HONEYCUTTTIMOTHY HONEYCUTT
Floor Technician at UNC CharlotteFloor Technician at UNC Charlotte