Mary Parson
Vista,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Case Manager
Experience Structured Living
Oceanside, CA
04.2022 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Increased client satisfaction through diligent follow-up and personalized support.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Direct Support Staff Member
Crown View Co-occurring
Oceanside, CA
08.2020 - 06.2022
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
- Collaborated with interdisciplinary teams to ensure comprehensive care and consistent support strategies.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
Prep Cook
Benito's Cafe
Oceanside, California
08.2018 - 01.2021
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Made all meals in accordance with company standards and requirements.
- Kept stations stocked and ready for use to maximize productivity.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cooked food following specific measurements and recipes.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
Customer Service Cashier
Ty's Burger House
Oceanside, California
02.2017 - 04.2019
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Trained new team members in cash register operation, stock procedures and customer service.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Bakersfield Adult School
Bakersfield, CA5 2016
Skills
- Team-oriented
- Highly motivated
- Cleaning and organization
- Multitasking
- Punctual and honest
- Active listener
- Excellent verbal communication skills
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Client advocacy
- Resource management
- Patient support
- Staff education and training
- Patient management
Timeline
Case Manager
Experience Structured Living
04.2022 - 03.2025
Direct Support Staff Member
Crown View Co-occurring
08.2020 - 06.2022
Prep Cook
Benito's Cafe
08.2018 - 01.2021
Customer Service Cashier
Ty's Burger House
02.2017 - 04.2019
High School Diploma -
Bakersfield Adult School