Deyonna Cushnie
New York,USA
Summary
Dynamic Case Manager with extensive experience at Unique People Services, specializing in client advocacy and service planning. Expertise in crisis intervention and community outreach facilitates effective connections to essential resources, promoting health and wellness. Proven commitment to achieving client goals through thorough case management and progress assessments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Unique People Services/Supported Housing Program
Bronx, USA
10.2021 - Current
- Provide service plans and case management for a caseload of over 23 clients.
- Schedule face-to-face appointments and conduct monthly client home visits.
- Inspect client's progress on agreed upon three-month plans.
- Check on client's health and wellness, medication intake, and appointment schedule.
- Conduct intake screening and processing for new applicants.
- Provide collateral contact with family members, doctors, coordinators, etc.
- Conduct client home inspections for any needed repairs, upkeep, and maintenance.
- Provide hospital visits to check on medical progress and health condition.
- Present incident reports and case presentations at staff meetings.
- Connect clients to community resources and provide professional referrals.
- Handle treatment planning, progress notes, and discharge planning.
- Provide backup for Receptionist by answering telephone and directing calls.
Human Services Assistant Training Program
Institute for Career Development
Binghamton, USA
08.2017 - 05.2019
- Participated in a rigorous professional development program that combined three months of classroom training followed by a three-month internship.
- Curriculum included case management, crisis intervention, incident reporting, group facilitation, confidentiality and ethics, role of the paraprofessional, substance abuse, mental illness, and developmental disabilities.
Administrative Program Assistant
SUNY Broome Fast Forward and Early College Program
Binghamton, USA
09.2018 - 12.2018
- Assisted program managers with disseminating literature and materials.
- Performed light office duties including filing and organizing documents and paperwork.
Computer Lab Monitor (Student Staff)
SUNY Broome Computer Science Lab
Binghamton, USA
09.2017 - 12.2017
- Monitored noise level and supervised students during tutoring hours.
- Maintained multiple stations in a neat and orderly manner during computer labs.
Education
Human Services Assistant Training Program -
Institute For Career Development
New York, NY05.2019
Human Services
SUNY Broome Community College
Skills
- Microsoft Word
- Excel
- PowerPoint
- Team-oriented
- Effective communicator
- Referral coordination
- Community outreach
- Intake processing
- Progress assessment
- Effective communication
- Case documentation
- Client evaluation
- Service planning
- Incident reporting
- Discharge planning
- HIPAA compliance
- Client advocacy
- Community resources
- Home visits and inspections
- Case management
- Organization and multitasking
- Goal setting
- Progress evaluations
- Mental health assessment
- Crisis prevention intervention (CPI)
- Heart saver CPR AED
- Coordinating services
- Conflict resolution
- Preventive Maintenance
Certification
- Mandated Reporter Certification, New York Society for the Prevention of Cruelty to Children (NYSPCC), 12/01/20
- Recovery Coach Academy Certification, Connecticut Community for Addiction Recovery (CCAR), 09/01/20
Timeline
Case Manager
Unique People Services/Supported Housing Program
10.2021 - Current
Administrative Program Assistant
SUNY Broome Fast Forward and Early College Program
09.2018 - 12.2018
Computer Lab Monitor (Student Staff)
SUNY Broome Computer Science Lab
09.2017 - 12.2017
Human Services Assistant Training Program
Institute for Career Development
08.2017 - 05.2019
Human Services Assistant Training Program -
Institute For Career Development
Human Services
SUNY Broome Community College
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