Mary Pipkin
Summary
I am a self-starter, problem solver, reliable hard worker, who strives to get the job done efficiently, takes direction, and is coachable. (I played two sports during my four years of college.) I am eager to continue using and learning data analysis, mathematics, and computer science skills in the future.
Overview
5
5
years of professional experience
Work History
IT Coordinator
St. Mary Catholic Schools
Neenah, Wisconsin
10.2024 - Current
- Receive, investigate, and resolve IT-related inquiries from end users, including computer workstations, hardware, software, operating systems, printing, and internet access problems.
- Provide first- and second-level technical support, troubleshooting issues, and guiding users through problem resolution. Follow up with end users as needed, and seek feedback.
- Ensure the effective long-term resolution of technical problems.
Install, test, and maintain system and application software.
Track changes in the Asset Management spreadsheets as directed by the technology administrator. - Monitor system performance, and identify potential issues proactively.
Proactive troubleshooting: Analyze usage patterns, identify potential problems, and implement preventative measures to minimize disruptions. - Technology implementation: Lead and participate in new technology installations, upgrades, and migrations, ensuring smooth transitions.
- Documentation and knowledge sharing: Create and maintain comprehensive knowledge base articles, documenting solutions, and best practices.
- Process improvement: Analyze ITSM data, and recommend efficiency enhancements to service delivery.
- Promote security best practices, and ensure compliance with relevant regulations.
- Educate end users on safe computer and internet usage.
- Report any security breaches or unusual situations to the technology administrators.
- Serve as the main point of contact between the IT department and both schools and parishes.
- Effectively communicate technical information to a wide range of stakeholders, including non-technical users.
- Coordinate IT-related projects and initiatives with relevant departments and stakeholders.
- Oversee the work of IT workers, ensuring that they meet project deadlines and adhere to quality standards.
- Coordinate with contacted workers to address technical issues and projects.
Perform other duties as assigned.
Senior Help Desk Support
St. Mary Catholic Schools
Neenah, WI
01.2024 - 10.2024
- Advanced problem-solving: Diagnose and resolve complex hardware, software, network, and security issues, escalating only critical situations.
- Proactive troubleshooting: Analyze usage patterns, identify potential problems, and implement preventative measures to minimize disruptions.
- Leadership and mentorship: Guide junior technicians, training them on advanced troubleshooting techniques and best practices.
- Technology implementations: Lead and participate in new technology installations, upgrades, and migrations, ensuring smooth transitions.
- Documentations and knowledge sharing: Create and maintain comprehensive knowledge base articles, documenting solutions and best practices.
- Process improvement: Analyze ITSM data and recommend efficiency enhancements to service delivery.
- Security champion: Enforce security policies, educate users on best practices, and monitor for potential incidents.
- Relationship building: Cultivate strong relationships with stakeholders across campus, promoting collaboration and understanding.
Social Media Content Creator
Empower Collegiate Recruiting
Remote, WI
04.2023 - 08.2024
- Create and Publish content to generate engagement for Recruiting events
- Stay up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Create new ideas, products and story boards for new marketing campaigns.
- Write copy for client advertising campaigns.
- Revise written output to satisfy needs of clients, directors or publishers.
- Provided timely information and work output to supervisors and team members.
- Follow trends in industry and target genre to capitalize on emerging trends.
- https://empowercollegiaterecruiting.com
Help Desk Support
St. Mary Catholic Schools
Neenah, WI
05.2023 - 12.2023
- Working on Networking Certification
- Apple School Manager, Jamf, Azure, Google Admin
- Receives, investigates and responds to all customer inquiries received at the IT call center/helpdesk related to computer workstations, hardware and software, operating system, printing and Internet access problems
- Helps end users troubleshoot, learn and apply the best practices for computer operation. Ensures effective long-term problem resolution
- Follows-up with end users as needed and seeks feedback as directed
- Provides timely feedback to other members of the IT staff regarding service failures or customer concerns
- Promotes SMCS security by safe use of computers and the Internet as well as maintaining individualized password utilization. Notifies technology administrators of any unusual situations or breaches of security
- Installs, tests and maintains system and application software
- Tracks changes in the Asset Management spreadsheet as directed by the technology administrator
- Performs other duties as assigned
Data Analyst Intern
Cardinal Stritch University
Milwaukee, WI
08.2022 - 05.2023
- Extracted data to build metrics or create dashboards, tracking success toward KPIs.
- Coordinated with team members and organizational partners to identify and resolve data issues.
- Researched new ideas to prioritize areas of focus.
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Introduce staff to Power BI
- Created highly effective new program that significantly impacted efficiency and improved operations.
- https://www.stritch.edu
Delaware North @ Lambeau Field
Concessions Associate
Green Bay, WI
08.2021 - 12.2022
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Exhibited time management and leadership skills to keep the line moving and the beer and fries flowing resulting in more money for our team.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- https://www.delawarenorth.com/
Education
Bachelor of Science - Computer Science
Cardinal Stritch University
Milwaukee, WI05.2023
Bachelor of Arts - Mathematics
Cardinal Stritch University
Milwaukee, WI05.2023
High School Diploma -
Camas High School
Camas, WA06.2019
Websites
Knowledge, Skills and Abilities
- Proficient in Microsoft Office Suite
- Critical thinking
- Efficient in producing quality and shareable documentation
- Interpersonal Communication- Ability to effectively communicate with people under different circumstances with maturity
- Coding/Mathematical Skills- Ability to analyze data and interpret data at a higher level.
Accomplishments
2023 Sister Camille Kliebhan Award: This award recognizes an undergraduate student for outstanding academic achievement, leadership and service. This award has been named for Sister Camille Kliebhan, past president and chancellor of Cardinal Stritch University.
*Leadership Honors *Dean's List *Stritch University Honors Program
*Scholar Student Athlete, Volleyball and Softball
*Flahive Athletic scholarship recipient Volleyball and Softball
Timeline
IT Coordinator
St. Mary Catholic Schools
10.2024 - Current
Senior Help Desk Support
St. Mary Catholic Schools
01.2024 - 10.2024
Help Desk Support
St. Mary Catholic Schools
05.2023 - 12.2023
Social Media Content Creator
Empower Collegiate Recruiting
04.2023 - 08.2024
Data Analyst Intern
Cardinal Stritch University
08.2022 - 05.2023
Delaware North @ Lambeau Field
Concessions Associate
08.2021 - 12.2022
Bachelor of Science - Computer Science
Cardinal Stritch University
Bachelor of Arts - Mathematics
Cardinal Stritch University
High School Diploma -
Camas High School