Carrington Pearson
Bessemer City,NC
Summary
IT Coordinator with expertise in incident management and network security within enterprise and federal environments. Proficient in utilizing ServiceNow for IT operations support and managing asset lifecycles. Experienced in leveraging tools such as Splunk, Wireshark, Microsoft 365, and Azure to improve security visibility and operational reporting.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
IT Coordinator
Prorizon - (Contract with Capgemini, Walt Disney)
Kings Mountain, North Carolina
04.2025 - Current
- Coordinated IT support operations through ServiceNow, providing Tier 1 and Tier 2 technical assistance for hardware, software, access, and connectivity issues
- Managed IT asset inventory, lifecycle tracking, and global procurement, including purchase orders across Disney and Capgemini locations, coordinating with vendors for secure deployment
- Enhanced incident response and threat visibility by monitoring system and network activity using Splunk and Wireshark, collaborating with security and engineering teams
- Tracked incidents, tasks, and project work using Jira and Confluence, while creating Excel-based reports and dashboards to monitor assets and operational metrics
Student Researcher – Cyber Engineering
Fayetteville State University
Fayetteville, North Carolina
09.2023 - 12.2025
- Created Python-based automation tools for secure system operations and anomaly detection in research environments.
- Managed deployment of virtualized environments (VMware) to simulate system behaviors and threat scenarios.
- Implemented encryption and access control mechanisms to safeguard sensitive datasets and ensure compliance with government regulations.
E-Commerce Support Assistant
Goodwill Southern Piedmont
Gastonia, North Carolina
01.2023 - 04.2025
- Delivered Tier 1 IT support for internal e-commerce systems, resolving access and functionality issues.
- Monitored workflows to ensure PCI-DSS compliance, enhancing transaction security and reliability.
- Facilitated technical navigation and issue resolution, significantly reducing response time and improving customer experience.
Cybersecurity Intern
Savannah River Site
Aiken, South Carolina
05.2024 - 07.2024
- Facilitated threat detection and vulnerability analysis within federal cybersecurity operations.
- Analyzed network traffic and system logs with Wireshark and Splunk to identify anomalies.
- Conducted policy reviews and compliance checks aligned with NIST and DOE standards.
- Assisted incident response activities to enhance overall security posture.
Education
Bachelor of Science - Computer Science
Fayetteville State University
Fayetteville, North Carolina, NC12-2025
Associate of Science - Biotechnology
Gaston College
Dallas, North Carolina, NC05-2023
Skills
- IT support and incident management
- Network security and threat monitoring
- Incident response and risk mitigation
- IT asset management and procurement
- Project coordination and tracking
- ServiceNow and ticketing systems
- Microsoft 365 and Azure fundamentals
- Advanced Excel reporting
- Agile collaboration with Jira and Confluence
Certification
CompTIA Security+ — CompTIA, 2025
Accomplishments
Microsoft Cybersecurity Certification Scholarship Recipient — Women in Cloud 2024
Affiliations
Cybersecurity Home Lab — Built and maintained hands-on lab environments to practice threat detection, incident response, network monitoring, and secure system configuration using Splunk, Wireshark, VMware, and Python-based automation
Timeline
IT Coordinator
Prorizon - (Contract with Capgemini, Walt Disney)
04.2025 - Current
Cybersecurity Intern
Savannah River Site
05.2024 - 07.2024
Student Researcher – Cyber Engineering
Fayetteville State University
09.2023 - 12.2025
E-Commerce Support Assistant
Goodwill Southern Piedmont
01.2023 - 04.2025
Bachelor of Science - Computer Science
Fayetteville State University
Associate of Science - Biotechnology
Gaston College