Ryan Dreher
Bismarck,ND
Overview
31
31
years of professional experience
Summary
With a proven track record at North Dakota Information Technology, I excel in IT coordination and emergency response, showcasing strong skills in IT Infrastructure and Stakeholder Communications. My experience includes streamlining operations, enhancing information security, and leading tactical communications, underlined by adept customer support capabilities. Achievements include maintaining critical networks and ensuring robust IT support across multiple platforms.
Skills
- Information security
- Disaster recovery
- Mobile device management
- Customer support
- Hardware installation
- Software deployment
- Network administration
- IT risk management
- Incident management
- Business continuity
- Application support
- Systems implementation
- Workforce training
- Project development
- Software development lifecycle
- Staff management
- Microsoft active directory
- Deliverable tracking
- Purchasing and procurement
- Budget development and adherence
- Budget preparation
- Coaching and mentoring
Work History
IT Coordinator
North Dakota Information Technology
01.2013 - Current
- Responsible for the Bioterrorism Wide Area Network (BTWAN) which provides a redundant circuit to hospitals throughout the state in case of an emergency
- Offer user support for personnel within the Emergency and Response Section and Local Public Health's
- Provide maintenance and support for over 500 PC's, Tablet's, and phones, and keep an updated inventory list
- Serve as field commander and tactical communications agent in case of a response
Flight Operations NCO
North Dakota National Guard
01.2005 - 01.2017
- Brief passengers in safety regulations, procedures, and the flight plan; brief the pilots on the passenger manifest, flight plan, weather, and future flight requests; file all completed missions and manage the fuel program; ensure that all members are up to date on administrative actions
- Choose to be a member of the Joint Incident Site Communications Capability (JISCC) team
- It is a survivable communications system that will provide IP phone, internet, video teleconference, and radio communications via satellite to military, local, state, and federal officials in a disaster
Retail Sales Representative
CellularOne
01.2004 - 01.2006
- Work with clients to select the right phone, rate plan and features; handle customer complaints, everything from billing problems to equipment failure
Network Technician/Consultant
MicroFrontiers.Com
01.2002 - 01.2003
- Network administrator to 8 clients, successfully installed three Small Business servers, maintained all servers and hardware with minimal down time
- Suggested required needed and researched best price
- Managed network security to include virus protection
Network Administrator
West River Health Services
01.2002 - 01.2002
- Network and Security Administrator for a network of health clinics based out of Hettinger, ND
- Network includes the main clinic and four satellites connected via net hoppers with over 50 PC clients and 40 dumb terminals for Meditech
- Successfully maintained NT 4.0 server, including 24-hour support through on call paging system
- Maintained all PCs including upgrades and Help Desk Support for all LAN/WAN users while minimizing productivity interruption
- Managed network security including virus protection using Symantec products
- Installed a server upgrade to Windows 2000, and the implementation of an exchange server to allow for in-house control of our external email
- Completed upkeep of in-house telephone and voicemail system
Communications Computer Operator
United States Air Force
01.1994 - 01.2001
- 1999-2001 Enterprise Testbed Analyst
- Integrated the Strategic Command Testbed into a centralized location
- Configured networks using Windows NT 4 servers
- Installed three complete networks, all having a PDC, BDC, DNS, DHCP, WINS, Exchange, and File Servers, with between five to ten clients
- Two networks included Sun Solaris clients
- The networks are used for testing all new hardware and software before implementation onto the Strategic Commands operational systems, saving the command downtime and money
- Served as equipment custodian for the Enterprise Operations, effectively managing an inventory of over 500 pieces of equipment
- 1997-1999 OpenVMS System Administrator for the Command Center Processing and Display System-Replacement (CCPDS-R) running on VAX 6500's and 4300's
- Participated as part of a select six-person team of highly trained VMS System Administrators for Stratcom's only real-time 24/7 early missile warning system
- Advised programmers to ensure operation system efficiency before live system delivery
- Ensured system integrity check for the Y2K bug
- Prepared and submitted reports for the Commander in Chief to review
- 1994-1997 Missile Warning Systems Operator responsible for system integrity on Unisys 2200 mainframe and a replacement VAX VMS system, both systems were real-time used for early missile warning
- Appointed as the section security manager, and an assistant supervisor, to include shift scheduling and agenda programming
Timeline
IT Coordinator
North Dakota Information Technology
01.2013 - Current
Flight Operations NCO
North Dakota National Guard
01.2005 - 01.2017
Retail Sales Representative
CellularOne
01.2004 - 01.2006
Network Technician/Consultant
MicroFrontiers.Com
01.2002 - 01.2003
Network Administrator
West River Health Services
01.2002 - 01.2002
Communications Computer Operator
United States Air Force
01.1994 - 01.2001
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