Mary Pittman

• Process domestic and international wires
• Review IRA transactions
• Review item processing exceptions
• Review and approve RDC deposits
• Process ACH files

July 2021- Promoted from Quality Assurance Specialist to Senior Quality Assurance Specialist

• In depth testing of procedures and processes performed by Operations Department.
• Provide regular updates to team leadership on quality metrics by communicating consistency problems.
• Record findings of quality review process, collaborating with quality team members and department managers to implement procedural remedies.
• Collected and analyzed activity data and initiated, developed and recommended improvements to processes and procedures to help mitigate risks.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Meet with senior management on monthly basis to share recommendations and provide insights on current concerns.

• ACH Processing
• Debit Card Issuance and Maintenance
• BSA Compliance Support Exception
• Items Processing
• Department Procedures Creation
• Obtained ACH Network Certification
• Employee of Quarter Fall 2018.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

• Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Determined and certify eligibility of prospective tenants, following government regulations.
• Reviewed rents to ensure that they are in line with rental markets.
• Acted as liaisons between on-site managers or tenants and owners.
• Marketed vacant space to prospective tenants through leasing agents, advertising, or other methods.

• Handled customer inquiries, complaints, account questions and account maintenance requests.
• Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
• Interfaced daily with internal partners in operations, administration, branch managers and business development division.
• Maintained highest level of confidentiality with customer information, account information, and internal bank information.
• Promoted to Department Manager Fall 2011.