Mary Plihall
Columbus
Summary
Highly organized professional with expertise in customer service and food preparation. Known for effective communication and customer service, contributing to streamlined processes and customer satisfaction, with a passion for the cheese industry.
Overview
11
11
years of professional experience
Work History
Receptionist & Tech
Biolife Plasma Services
Columbus, OH
07.2024 - 09.2025
- Greeted and assisted clients, ensuring a welcoming environment for plasma donation.
- Managed incoming calls and directed inquiries to appropriate staff members efficiently.
- Scheduled appointments for donors, optimizing daily flow and reducing wait times.
- Maintained accurate donor records using electronic health management systems.
- Conducted medical testing and sample collection to determine donor eligibility
Prepared Foods Clerk
Giant Eagle
Columbus, OH
09.2022 - 10.2023
- Prepared and displayed fresh prepared foods to enhance customer appeal.
- Assisted customers with product selection, ensuring satisfaction and addressing inquiries.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Collaborated with team members to streamline food assembly processes, improving efficiency.
- Assisted with the transition of retail models of Giant Eagle to Market District
Deli Clerk
Giant Eagle
Columbus, OH
02.2020 - 09.2022
- Assisted customers with deli product selection and provided information on ingredients and preparation methods.
- Operated slicing machines and scales to ensure precise portioning of meats and cheeses.
- Worked and maintained the cheese department, acquired extensive knowledge and worked alongside vendors
- Maintained cleanliness and organization of deli display cases, enhancing customer experience.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
- Experienced in the Curbside Shopping department, as well as grocery
Sales Manager
American Kiosk Management
Columbus, OH
09.2014 - 09.2016
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Implemented customer relationship management systems to streamline sales processes and improve client engagement.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
- Developed training programs to enhance team performance and product knowledge.
Education
No Degree - Fine Art & Anthropology
Ohio University
Athens, OHSkills
- Organizational skills
- Customer service
- Telephone communication
- Organizational abilities
- Front desk operations
- Time management
- Fine cheese knowledge
- Cheese expertise
Timeline
Receptionist & Tech
Biolife Plasma Services
07.2024 - 09.2025
Prepared Foods Clerk
Giant Eagle
09.2022 - 10.2023
Deli Clerk
Giant Eagle
02.2020 - 09.2022
Sales Manager
American Kiosk Management
09.2014 - 09.2016
No Degree - Fine Art & Anthropology
Ohio University