Sarah Judie
Garland,Texas
Summary
Quality-focused, self-motivated, and results-driven Customer Service & experienced Sales Associate, with a Proven track record of exceeding, patient care, & Consumer care, with Excellent time management skills and ability to multitask and prioritize work social perceptiveness and service oriented, Excellent written and verbal communication skills, strong organizational and planning skills, with proficiency in MS Office and patient management software, EMR system's building customer relationships, and providing outstanding patient care with integrity and respect. Detail-oriented professional with a highly professional attitude, problem-solving, strong leadership, relationship-building skills, and the ability to perform well in a team. Or with little supervision. I’m looking for a Customer Service/receptionist/ SDR position in a professional and well organized department.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Med Tech
Physician Alliance
07.2018 - 07.2023
- Experienced Phone Operator/ Med Tech answering phones, professionally and courteously
- And maintaining accurate patient records
- Processing physician surgery charges for the Breast Specialist Dept
- Performed daily patient reminder calls and notated in IK-Med
- Process Accounts receivable invoices
- Performing daily document Scanning duties, sorting & distribution of daily faxes & mail
- I manage patients' medical records, in compliance with healthcare regulations
- Collaborating with healthcare providers and st
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
Medical Claims Adjuster
UHG Healthcare
10.2015 - 07.2017
- Communicating with clients to ensure their needs were met and expectations were exceeded
- Reviewed and processed medical claims from healthcare providers, including verifying patient information, coding procedures, and calculating payment amounts
- Communicated with insurance carriers, healthcare providers, and patients to resolve claims and ensure accurate payment
- Analyzed medical records to identify and resolve claim discrepancies
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures, and HIPAA regulations
- Investigated and processed complex claims, including those involving pre-existing conditions, referrals, and medical necessity
- Collaborated with healthcare providers and insurance carriers to ensure compliance with healthcare regulations and company policies.
Unit Secretary/ NRCMA
Baylor Scott & White Health
03.2004 - 01.2015
- Communicated with customers to resolve inquiries and questions, processed OP Medical Records, Entered Lab Orders into the EMR system forwarded lab Orders to the lab dept
- For processing
- Distributed Medical Records as requested throughout the hospital.Greeted and escorted patients to exam rooms, took patients vitals, explained visit to patients
- Completed skilled administrative work to support all office staff and operational requirements
- Maintained accurate and up-to-date patient charts and documentation
- Answered patient inquiries and directed them to the appropriate healthcare professional
- Scheduled appointments and procedures for patients
- Transcribed doctors' medication orders, lab Ittest requests, and assembly and disassembly of patients’ charts
- Cleaned and sanitized patient exam rooms after each patient
- Provided administrative support to nursing and medical staff
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing, printed patient labels for identification
- Managed patient records and updated electronic medical records (EMRs)
- Maintained inventory of supplies and equipment
- Collaborated with interdisciplinary healthcare team to ensure quality patient care.
Sales Associate
Bank of America
09.2008 - 10.2011
- Provided exceptional customer service by greeting customers, answering questions, and resolving complaints
- Processed transactions and handled cash, checks, and credit card payments
- Interacted with customers via phone, email, and chat to address inquiries, complaints, and product information
- Resolved customer complaints and issues in a timely and satisfactory manner, escalating to management as needed
- Maintained client relationships and provided customer service with thorough support and guidance.
Education
Tech Sales Course - B2B Sales/ Tech Sales
Current Student With Course Careers
Dallas, TX11.2024
Technical Diploma- NRCMA: NAHP - Medical Assistant
Remington College
Dallas, Texas03.2011
High School Diploma -
Garland High School
Garland, Texas05.1981
Skills
- NRCMA Experience
- Management Skills
- Multi-Tasking
- Certified NRCMA
- Great with patients
- Excellent Communication Skills
- EMR Software Experience
- Organizational Skills
- Attention To Detail
- Problem-Solving
- Customer Relations
- Teamwork Skills
- Communication Skills
- Time Management
- Interpersonal Skills
- Consistently exceeded monthly sales targets and provided exceptional customer service
- Exceeded Company's Customer Satisfaction and Revenue Goals by providing daily proactive and effective customer service, with Personable & Excellent Professional Patient care
- Resolved customers' complaints while identifying problems taking appropriate action and initiative, and increasing client retention ratio and Patient Satisfaction
- Reliable and driven, with strong time management and prioritization abilities
- Ability to adapt to a changing environment by quickly acquiring and implementing new skills and processes
- Strong analytical and problem-solving skills with the ability to quickly adapt to changing and competing priorities
- Solid troubleshooting skills with the ability to quickly identify and resolve issues of clients
- Experienced NRCMA (Certified)
- Wonderful and likable personality
- Hard worker/ Team Player
- Insurance Verification
- Payment Collection
- Medical Transcription
- HIPAA Compliance
- Medical Terminology
- Records Management
- Medical Billing
- Mail Management
- Front Desk Operations
- Paperwork Coordination
- Medical Records Management
- Patient Scheduling
- Telephone Etiquette
- Reminder Calls
- Patient Relations
- EMR / EHR
- Insurance Claims
- Electronic Medical Records
- HIPAA Guidelines
- Records Maintenance
Certification
- NCMOA - Nationally Certified Medical Office Assistant
Timeline
Medical Receptionist/Med Tech
Physician Alliance
07.2018 - 07.2023
Medical Claims Adjuster
UHG Healthcare
10.2015 - 07.2017
Sales Associate
Bank of America
09.2008 - 10.2011
Unit Secretary/ NRCMA
Baylor Scott & White Health
03.2004 - 01.2015
Tech Sales Course - B2B Sales/ Tech Sales
Current Student With Course Careers
Technical Diploma- NRCMA: NAHP - Medical Assistant
Remington College
High School Diploma -
Garland High School
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