Miachel Flint
Garland,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Texacone
02.2025 - Current
- Utilized active listening and empathy skills to build rapport with customers.
- Developed and maintained a professional and positive demeanor in all customer interactions.
- Collaborated with external vendors to resolve customer issues.
Medical Device Sales Representative
Inogen
04.2024 - 01.2025
- Generated leads and secured sales through a strong healthcare network.
- Recognized as top performer for consistently exceeding sales goals.
- Managed multiple customer requests effectively and prioritized tasks efficiently.
- Ensured compliance with all regulatory and legal customer service requirements.
Wound Care Nurse
Reskin Medical
08.2020 - 01.2024
- Prevented disease spread by adhering to strict infection control procedures.
- Ensured a safe, clean work environment for patients and staff.
- Safeguarded patient confidentiality in compliance with healthcare regulations.
- Enhanced healthcare image through professional conduct and positive interactions.
- Thrived under pressure in a demanding, fast-paced healthcare setting.
- Communicated effectively with diverse individuals, fostering strong interpersonal relationships.
Clinical Nurse
Dallas Nephrology Associates
10.2018 - 08.2020
- Maintained accurate and detailed patient records, including assessments, progress notes, and medication administration records.
- Participated in quality improvement initiatives and continuing education to stay abreast of best practices.
- Managed a highvolume workload in a fastpaced environment while maintaining accuracy and quality of care.
- Collaborated with physicians and other healthcare professionals to develop and implement patient care plans.
- Advocated for patients rights and ensured their needs were met.
- Developed and maintained a comprehensive knowledge base to provide selfservice support options for patients.
- Remained calm and collected in emergency situations
- Received positive feedback from patients and supervisors
Correctional Nurse
Bowie County Correctional Center
02.2015 - 10.2018
- Conducted safety briefings and ensured compliance with safety regulations
- Provided First Aid and CPR as needed
- Remained calm and collected in emergency situations
- Assisted with meal service and beverage distribution
- Triaged patients and determined their level of care.
- Provided culturally competent care that respects patient preferences and values.
Education
Vocational Nursing - Nursing
Texarkana College
Texarkana, TXSkills
- Customer engagement
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
Texacone
02.2025 - Current
Medical Device Sales Representative
Inogen
04.2024 - 01.2025
Wound Care Nurse
Reskin Medical
08.2020 - 01.2024
Clinical Nurse
Dallas Nephrology Associates
10.2018 - 08.2020
Correctional Nurse
Bowie County Correctional Center
02.2015 - 10.2018
Vocational Nursing - Nursing
Texarkana College