Brenda Cocroft
Hamden,CT
Summary
Seek growth within an organization where I can utilize my professional experience, enhance patient relationships and demonstrate my flexible interpersonal style, problem solving, planning and organizational skills. Able to help ensure effective and efficient workflow throughout the office.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality care coordinator
Physician alliance of ct
Branford, CT
05.2025 - Current
- Achieved target of 8-9 hourly referrals through efficient scheduling processes.
- Ensured timely appointments, securing visits within one week for patients.
- Facilitated urgent referrals within 24 hours, optimizing patient care timelines.
- Enhanced patient attendance rates by ensuring appointment confirmations and reminders.
- Coordinated EMR reports between referring and referred providers for seamless communication.
- Resolved barriers by verifying insurance via Availity portal, enhancing patient access.
Patient Service Associate 2
North East Medical Group, Yale New Haven Health
Guilford, CT
11.2019 - Current
- Facilitated patient check-ins by verifying insurance and collecting co-payments.
- Scheduled follow-up appointments while managing AWS and CPE for patients.
- Answered incoming calls promptly, addressing inquiries and processing requests efficiently.
- Ensured document compliance by scanning according to EPIC guidelines.
- Monitored and addressed missing registration and self-pay visit queues.
- Processed medication refill requests by creating and routing encounters per protocol.
Practice Administrative Lead
North East Medical Group, Yale New Haven Health
Guilford, CT
03.2023 - 05.2025
- Streamlined appointment schedules for providers, enhancing daily operational efficiency.
- Organized clinical and non-clinical staff coverage schedules for optimal service delivery.
- Processed office supply orders and invoices to ensure timely availability.
- Resolved patient complaints effectively, escalating complex issues to the practice supervisor.
- Supported providers with administrative tasks, improving office workflow and organization.
- Conducted daily staff huddles to communicate updates on appointments and staffing changes.
Patient Service Associate 2
Connecticut Medical Group-NEMG
New Haven, CT
08.2018 - 11.2019
- Greeted patients and visitors. Check in /out patients. Verify insurance and updated all demographics changes. Answers phones in high volume office. Schedule patients with next appointments, collect copays, Request medical records when needed and access pre-epic records for HIM. Assist in prior authorization for medication and procedures.
Patient Service Associate 2
Huntington Walk-In, NEMG
Shelton, CT
07.2017 - 07.2018
Education
General Educational Development Diploma - G.E.D.
Kentucky Board of education
Louisville, KYMedical Billing and Coding Program - undefined
Branford Hall
Branford, CT01.2019
Electronic Medical Records Program - undefined
Branford Hall
Branford, CT01.2019
Central Sterilization Technician - undefined
St Vincent College
Bridgeport, CT01.2018
Medical Office Professional Program - undefined
Stone Academy
West Haven, CT01.2014
Skills
- Computer Skills, EPIC, Microsoft Word, Internet
- Medical Office Procedures
- Medical Terminology
- Self-directed work
- Developed ability to work in a fast paced environment
- ICD-10 / CPT Coding
- Medical coverage expertise
Certification
Medical Elements Recognition, Online Certificate of Achievement for Insurance and Coding
Timeline
Quality care coordinator
Physician alliance of ct
05.2025 - Current
Practice Administrative Lead
North East Medical Group, Yale New Haven Health
03.2023 - 05.2025
Patient Service Associate 2
North East Medical Group, Yale New Haven Health
11.2019 - Current
Patient Service Associate 2
Connecticut Medical Group-NEMG
08.2018 - 11.2019
Patient Service Associate 2
Huntington Walk-In, NEMG
07.2017 - 07.2018
Medical Billing and Coding Program - undefined
Branford Hall
Electronic Medical Records Program - undefined
Branford Hall
Central Sterilization Technician - undefined
St Vincent College
Medical Office Professional Program - undefined
Stone Academy
General Educational Development Diploma - G.E.D.
Kentucky Board of education