Resource knowledgeable advocate well versed in providing excellent support services to individuals needing help and support. Possesses strong problem solving skills and very tenacious.
Enter data pertinent to VDC or Veteran's Direct Care Program
Support team members by offering assistance when needed
Assist with clerical needs for Veteran's Program
Empowered clients in decision-making processes, promoting autonomy and self determination.
Provided Independent living Skills Training
Facilitated access to resources in the community
Promoted self-advocacy and advocacy on state and local level
Helped individuals with disabilities overcome obstacles to living independently through case management
Assisted customers with inquiries and provided fast, friendly service
Provided excellent customer service
Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
Manned 24-hour Crisis Hotline
Assisted Domestic Violence Survivors in obtaining Orders of Protection and in accessing legal services
Provided shelter clients with community resources to promote independence
Support Services
Crisis Intervention
Information and Referral
Communication
Worked for 3 years as a certified MO Medicare CLAIM Representative