Mary Ragsdale
SUBWAY®Restaurants
Hot Springs,AR
1
Certification
2022
years of professional experience
Dynamic Shift Leader with a proven track record at KFC, excelling in team leadership and customer service. Skilled in cash handling and problem-solving, I enhanced guest experiences and streamlined operations, achieving a notable increase in service speed. My motivational leadership fosters a positive work environment, driving team success and operational excellence.
Work History
Crew
1 Year 5 MonthsShift Leader
- Supervised shift operations, ensuring smooth crew coordination and timely service during peak periods.
- Monitored food safety, cleanliness, and sanitation standards throughout front counter, kitchen, and dining areas.
- Trained crew members on station procedures, service expectations, and McDonald's operational standards.
- Resolved customer concerns promptly, maintaining positive guest experiences and service recovery.
- Managed cash handling, register accuracy, and closing procedures to support daily financial control.
- Coordinated labor assignments and crew coverage to maintain productivity during busy shifts.
- Enforced quality, speed, and accuracy standards across drive-thru and counter operations.
- Communicated shift priorities clearly, supporting managers with opening, mid-shift, and closing responsibilities.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
- Limited portion sizes and used garnishes to control food costs.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
Crew
7 Months- Prepared menu items quickly while following food safety and quality standards.
- Took drive-in orders accurately and processed payments through point-of-sale systems.
- Delivered food and beverages promptly, ensuring positive guest service at stalls.
- Maintained clean workstations, dining areas, and equipment throughout shifts.
Swing Manager
5 Years 10 MonthsEducation
GED
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Motivational leadership
Goal setting and tracking
Fast learner
Certification
Serv safe 2026
Timeline
Crew
SUBWAY®Restaurants
05.2020 - 10.2021Read More
Crew
Sonic Drive-in
10.2018 - 05.2019Read More
Swing Manager
McDonald's
09.2011 - 07.2017Read More
Shift Leader
KFC
Read More
Hot Springs High School
GED
Read More