Mary Rehn
Menomonee Falls,WI
Summary
Experienced front office receptionist with a strong background in customer service, appointment scheduling, payment processing, and administrative support. Known for professional communication, attention to detail, and keeping daily operations organized.
Overview
11
11
years of professional experience
Work History
Front Office Receptionist
Dr. Joseph A. Pavletich, D.D.S.
Hartland, WI
05.2019 - Current
- Welcomed patients at dental front desk with polite, professional communication.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Handled incoming calls and directed patient questions to appropriate staff.
- Delivered prompt and attentive customer service in person, via phone, and email to address inquiries and enhance patient satisfaction.
- Set appointments using dental schedule and chair availability.
- Managed scheduling of recall reminders to enhance patient engagement. and follow-up visits for dental patients.
- Gathered patient forms upon arrival to ensure accurate record keeping. and prepared charts
- Verified insurance details and updated patient records in office systems to ensure accuracy and compliance.
- Verified insurance information and updated patient records in office systems.
- Executed payment processing tasks to ensure accurate financial transactions. and provided customers with receipts and proper bills and change.
- Processed payments and explained office policies to patients.
- Supported front desk operations and maintained an organized reception area.
- Ensured cleanliness of front office area to create welcoming atmosphere. and organized supplies to increase productivity.
- Responsible for opening and closing the office on time each day.
Customer Service Representative
Marsh & McLennan
New Berlin, WI
09.2018 - 04.2019
- Managed client accounts, providing timely and accurate updates to enhance client satisfaction.
- Facilitated interdepartmental communication to quickly resolve client issues and improve service delivery.
- Collaborated with account managers to ensure timely completion of tasks and meet client expectations.
- Documented service calls, emails, and case notes in CRM records.
Customer Service Representative
American Family Insurance
Waukesha, Wisconsin
05.2015 - 09.2018
- Responded to customer questions and provided accurate product and service information.
- Resolved inquiries about coverage, billing, and policy updates.
- Answered client calls and supported insurance needs.
- Collaborated with brokers, underwriters, and claims teams to address client requests effectively.
- Clarified policy choices and coverage details using client-friendly language to enhance understanding.
- Guided clients through forms, renewals, and required service documents.
- Entered service calls, emails, and case notes into CRM records.
- Cross-sold policies and presented clients with tailored coverage options to meet their needs.
Education
High School Diploma -
Greenfield High
Greenfield, Wi06-1984
Skills
- Appointment scheduling
- Payment processing
- Insurance verification
- Client account management
- Front desk management
- Office administration
- Attention to detail
- Time management
- Problem solving
- Effective Communication
- Professional demeanor
- Customer Service
Affiliations
- Some of my favorite pastimes are, spending time with my family, hosting parties or party planning, shopping, gardening and interior decorating.
Timeline
Front Office Receptionist
Dr. Joseph A. Pavletich, D.D.S.
05.2019 - Current
Customer Service Representative
Marsh & McLennan
09.2018 - 04.2019
Customer Service Representative
American Family Insurance
05.2015 - 09.2018
High School Diploma -
Greenfield High