Results-oriented and accomplished leader with over 20 years of extensive people operations experience in education technology, education, and operations with proven accomplishments directly impacting strategic business goals. Results-oriented internal consultant coupled with expert people development skills delivered to all organizational levels within Fortune 500 service, technology, and high-volume manufacturing organizations.
Hi, I’m
Mary Ritter
HR And Education Operations Leadership
Mesa,Arizona
Summary
Overview
29
years of professional experience
Work History
Mary Ritter
Chief
Job overview
- Principal administrative official responsible for the direction of all operations of the campus including strategic planning, fiscal oversight, and key leader of people, process and technology for the Phoenix and Mesa locations
- Spearheaded the development and execution of comprehensive strategic plans to ensure the continued growth, success, and relevance of the campus within the higher education landscape
- Demonstrated strong financial acumen by managing budgets, allocating resources efficiently, and optimizing revenue streams to maintain financial stability and support academic programs
- Provided visionary leadership to a diverse team of faculty, staff, and administrators, fostering a culture of collaboration, innovation, and accountability
- Championed academic excellence by promoting student-centered initiatives, enhancing curriculum, and ensuring the highest standards of educational quality, achieving company-wide recognition
- Led efforts to leverage cutting-edge technology and digital resources to enhance the learning experience, streamline administrative processes, and improve overall operational efficiency
- Elevated the campus's reputation by achieving and maintaining accreditation standards set by the Higher Learning Commission, reinforcing our commitment to academic excellence
- Successfully increased student enrollment by implementing targeted marketing strategies, expanding academic programs, and improving the overall student experience
- Implemented cost-effective measures that resulted in improved financial sustainability and increased revenue generation, even during challenging economic periods
- Fostered strong relationships with the local community, businesses, and government agencies to create mutually beneficial partnerships and support the campus's mission.
K16 Solutions, IncChandler, Arizona
Vice President of Human Resources
05.2021 - 09.2023
Job overview
- Educational technology-first start-up serving as sole people officer for all generalist and specialist needs in a fast-paced, dynamic organization growing the organization by 200% in 24 months
- Spearheaded strategic planning, visioning, and deployment of the Entrepreneurial Operating System (EOS) as an organizational Integrator with 100% company-wide adoption
- Partnered with leaders to build and monitor the organization’s staffing, human resource department budgets, and people metrics exceeding hiring cycle time goals achieving 100% deliverable completion and beat cycle time
- Identified and implemented reporting for key performance indicators for the organization’s human resource and talent management functions by assessing the organization’s success and market competitiveness with implementation across the organization, achieving 95% employee retention in key technology roles
- Collaborated with executive leadership on Human Resources elements of the K16 Scorecard, including turnover, talent acquisition, engagement, diversity and inclusion, and culture.
Southwest Institute Healing ArtsTempe, Arizona
Chief Executive Director
08.2015 - 05.2021
Job overview
- Head coach of operations, key performance indicators, organizational culture, and customer delight
- Guides and directs leadership toward achieving the organization's philosophy, mission, strategy, annual goals, and objectives
- Implemented and facilitated strategic plan goals and implementation across the organization with 100% adoption and alignment
- Mary Ritter Page 2
- Facilitated completion of Management by Data reports to evaluate progress and project future goals, achieving organizational trending and corrective action plans for enrollment, financial aid, retention, persistence, student services, faculty management and career placement
- Ensured continued and successful compliance with Federal, State, and local regulations, including:
Everest College PhoenixPhoenix, AZ
Sr. Campus President
06.2014 - 06.2015
Job overview
- Drove results, accountability and profitable performance and executed operational activities.
- Led and directed process safety, reliability and operational disciplines.
- Identified operational concerns and coordinated efforts to resolve open issues.
- Worked closely with campus leadership team to gain in-depth knowledge of [Area of expertise].
- Developed, deployed, communicated and executed strategic growth plan and go-to-market strategy.
- Implemented strategies to increase student recruiting, engagement and retention.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Cultivated engaged student population with successful orientation programs.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Assisted in development and implementation of faculty development plans.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Everest College PhoenixPhoenix, AZ
Campus President
03.2008 - 06.2014
Job overview
- Led and directed process safety, reliability and operational disciplines.
- Drove results, accountability and profitable performance and executed operational activities.
- Worked closely with campus leadership team to gain in-depth knowledge of [Area of expertise].
- Developed, deployed, communicated and executed strategic growth plan and go-to-market strategy.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Cultivated engaged student population with successful orientation programs.
Western International University, Apollo Group, IncPhoenix, Arizona
Director of Operations
11.2002 - 03.2008
Job overview
- Led 12-member multi-functional matrix management team to achieve business goals within a fast-paced educational environment
- Served as principal human resource internal consultant, successfully deploying employee life cycle components including interviewing, selection, training, and performance management utilizing a competency-based people management system, achieving exceptional results
- Led the deployment of the WIU Leadership Development Program by partnering with five functional business teams to select twelve candidates designated as high potential performers complete a year-long development program with 30% of participants achieving promotions
- Designated as diversity business champion driving diversity and inclusion initiatives through the five business teams of the organization creating an environment of cultural sensitivity
- Implemented competency-based staffing plan to target, select and develop first-line manager at a military installation on-base at Fort Huachuca, Arizona with military leadership approval
- Championed career development center approach, development, and deployment resulting in a standard of at least 30% of student population seeking career guidance at any time and 95% of student population completing a competency-based resume achieving 78% placement
- Developed and implemented strategic plan components including business expansion, regulatory analyses, and location and site selection criteria.
Drake Beam MorinPhoenix, Arizona
Career Management Consultant
02.2002 - 11.2002
Job overview
- Coached over 500 clients successfully achieve career transition objectives through formal career development training and personalized mentoring
- Developed employment opportunities with local strategic partners not published to the employment market
- Achieved client landing rate of 48% through an innovative self-directed coaching method.
TRW Occupant Safety SystemsQueen Creek, AZ
Senior Human Resources Representative
07.1997 - 11.2001
Job overview
- Directed generalist support to multi-level professional and direct-labor customer teams within a three shift non-union high volume manufacturing operation
- Created and conducted a selection interview training program for managers and supervisors, reducing candidate selection ration from 1:15 to 1:5
- Coached 200 employees through career development workshops achieving 20% internal promotion rate for attendees and increasing employee retention
- Served as positive climate partner with teams supporting union avoidance
- Strategic partner with business teams from first line manufacturing to engineering to achieve business goals
- Prepared AAP, EO-1, Adverse Impact reports for three years within project deadlines
Mary Ritter, Manpower InternationalMesa, Arizona
On-Site Manager
05.1994 - 07.1997
Job overview
- Managed and directed over 700 technical, financial, engineering, and light industrial employees on assignment
- Increased sales results over 25% and achieved highest sales office in ten office district by relationship development and deployment
- Reduced turnover employee turnover rate by 38% by implementing innovative employee retention model.
Education
University of Phoenix
Masters in Business Administration
University Overview
University of Phoenix, School of International Management
Bachelor of Science from Business Management
University Overview
Selected as outstanding student from 350 fellow graduates
Thunderbird, The Garvin
Garvin School of International ManagementGlendale, AZ
Global Leadership Certificate
University Overview
Skills
Strategic Planning Implementationundefined
Affiliations
Affiliations
- Society of Human Resource Management
Timeline
Vice President of Human Resources
K16 Solutions, Inc
05.2021 - 09.2023
Chief Executive Director
Southwest Institute Healing Arts
08.2015 - 05.2021
Sr. Campus President
Everest College Phoenix
06.2014 - 06.2015
Campus President
Everest College Phoenix
03.2008 - 06.2014
Director of Operations
Western International University, Apollo Group, Inc
11.2002 - 03.2008
Career Management Consultant
Drake Beam Morin
02.2002 - 11.2002
Senior Human Resources Representative
TRW Occupant Safety Systems
07.1997 - 11.2001
On-Site Manager
Mary Ritter, Manpower International
05.1994 - 07.1997
Chief
Mary Ritter
University of Phoenix
Masters in Business Administration
University of Phoenix, School of International Management
Bachelor of Science from Business Management
Garvin School of International Management
Global Leadership Certificate
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