Mary Robinson
Customer Service
Poland,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
EPIC Insurance
Indianapolis, IN
08.2015 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Clinton Central High School
Michigantown, IN05.1967
Skills
- Excellent customer service skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry and Maintenance of coverages and customer data in Sagitta and ImageRight programs
- Customer Account Management
- Building Customer Trust and Loyalty
Accomplishments
* Valid Property & Casualty Insurance License
* Taught various classes for the AAI (Accredited Advisor in Insurance) series within organization
* Maintained the required Continuing Education hours for the renewal of the P&C license
Timeline
Customer Service Agent
EPIC Insurance
08.2015 - 03.2021
High School Diploma -
Clinton Central High School