Mary Robles
Greenville,TX
Overview
5
5
years of professional experience
Work History
Swim Instructor
Aqua Tots
Rockwall, TX
02.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and Lifeguard Certifications.
- Promoted a fun learning environment with engaging activities.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Adapted instructing techniques to multiple learning styles.
Guest Service Manager
Splash Kingdom
Greenville, TX
05.2019 - 09.2022
- Mentored onboarders in company procedures, emphasizing guest service skills and values.
- Implemented training programs, resulting in improved performance metrics across the department.
- Organized department schedules, maintaining appropriate staffing.
- Improved guest satisfaction by efficiently managing the front desk team and addressing guest concerns promptly.
- Scheduling remote sales and collaborations with other companies.
Family Nanny
Nancy Tsai
Caddo Mills, TX
05.2020 - 12.2021
- Nurtured strong relationships with both parents and children.
- Maintained household order by performing light housekeeping duties.
- Tutored kids after school.
- Schedule assistant for children's activities.
- Managed challenging behaviors calmly and effectively using positive reinforcement.
- Mentored Children.
Education
Ministry Certification - Ministry
One College
Caddo Mills, TX05.2024
High School Diploma -
Homeschooled
Greenville, TX05.2020
Skills
- Customer Service
- Patience and Empathy
- Creative Thinking
- Responsible
- Problem solving
- Energetic
Timeline
Swim Instructor
Aqua Tots
02.2023 - Current
Family Nanny
Nancy Tsai
05.2020 - 12.2021
Guest Service Manager
Splash Kingdom
05.2019 - 09.2022
Ministry Certification - Ministry
One College
High School Diploma -
Homeschooled