Mary Rockwell
Sacramento,CA
Summary
Results-driven healthcare professional with experience spanning hospice operations, quality assurance, and nursing education. Demonstrated ability to lead teams, implement standardized processes, and ensure regulatory compliance in fast-paced clinical environments. Known for fostering team collaboration and improving workflow efficiency while maintaining a strong focus on patient-centered outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Office Manager
Suncrest Hospice
Sacramento, CA
11.2025 - 03.2026
- Directed daily branch operations, ensuring compliance with hospice regulations and organizational standards
- Served as on-site HR support (onboarding, employee relations, compliance tracking)
- Oversaw medical records processes, improving documentation accuracy and timeliness
- Implemented standardized operating procedures to enhance workflow consistency
- Trained administrative and clinical staff on documentation and operational protocols
Team Lead & VN Instructor
Unitek College
Sacramento, CA
09.2022 - 11.2025
- Led operations for multi-cohort nursing programs (scheduling, clinical coordination, faculty support)
- Designed curriculum and simulation training to strengthen clinical reasoning and patient safety
- Acted as liaison between leadership, faculty, and clinical partners
- Ensured compliance with FERPA, HIPAA, and institutional standards
LVN After-Hours Clinical Nurse
Suncrest Hospice
Sacramento, CA
03.2022 - 11.2022
- Delivered in-home hospice care, addressing complex end-of-life needs
- Coordinated with interdisciplinary teams to maintain continuity of care
- Maintained compliant EMR documentation per Medicare standards
- Educated patients and caregivers on symptom management and care planning
Quality Assurance Coordinator
Bristol Hospice
Sacramento, CA
10.2020 - 02.2022
- Conducted regulatory audits, identifying documentation gaps and reducing compliance risk
- Trained staff on charting accuracy, coding, and reimbursement standards
- Partnered with leadership to standardize QA processes and improve audit readiness
LVN Charge Nurse
Eskaton
Fair Oaks, CA
07.2018 - 11.2020
- Supervised CNA staff, ensuring consistent, high-quality patient care
- Managed medication administration and compliance documentation
- Tracked workflow efficiency through reporting and operational oversight
- EHR/EMR Documentation
LVN Pediatric Nurse
Folsom Cordova USD
Rancho Cordova, CA
11.2017 - 11.2020
- Provided specialized care for students with complex medical needs
- Performed G-tube, trach care, insulin management, and emergency interventions
- Collaborated with families and multidisciplinary teams to support student success
Education
Certificate in Education (CTC) -
Ventura County Office of Education
01-2023
Vocational Nursing Certificate - undefined
Unitek College
Sacramento01-2017
Skills
- Hospice & Palliative Care
- Clinical Operations
- Regulatory Compliance (CMS)
- Quality Assurance
- Staff Training & Development
- EMR/EHR Documentation
- Medical Records Oversight
- Interdisciplinary Coordination
- Patient & Family Education
- Workflow Optimization
Certification
- Licensed Vocational Nurse (CA)
- IV Therapy & Blood Withdrawal Certified
- BLS & CPR (AHA)
- Certified Nurse Educator (CTC)
Timeline
Business Office Manager
Suncrest Hospice
11.2025 - 03.2026
Team Lead & VN Instructor
Unitek College
09.2022 - 11.2025
LVN After-Hours Clinical Nurse
Suncrest Hospice
03.2022 - 11.2022
Quality Assurance Coordinator
Bristol Hospice
10.2020 - 02.2022
LVN Charge Nurse
Eskaton
07.2018 - 11.2020
LVN Pediatric Nurse
Folsom Cordova USD
11.2017 - 11.2020
Vocational Nursing Certificate - undefined
Unitek College
Certificate in Education (CTC) -
Ventura County Office of Education