Mary Rogers
Washington,PA
Summary
I have been in the food service Industry from the age of 19 . I worked for a family friend as a server in their pizza shop until age 21. All while maintaining being a mother, I left the pizza shop to start my journey into nursing school. I needed to work to cover schooling cost so I began working at olive garden. I graduated nursing school and worked in home health while still maintaining shifts at olive garden. I found out I was pregnant with my second child. The pregnancy was difficult so I left olive garden and nursing as well. I continued with the service industry because I have always enjoyed working with the public in some manner . I am now a single mother to three children and the service industry works very well with my availability and home life .
Overview
10
10
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Bridgeville, PA
05.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Server
Nate's Chophouse
1900 Main St, Canonsburg, PA 15317
06.2023 - 06.2024
- Enhance guest satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintain a polished appearance, contributing to the upscale ambiance.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular guest through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhere to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Server
Texas Roadhouse
Washington Pa
05.2022 - 05.2023
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest.
Server
Outback Steakhouse
Washington Pa
06.2021 - 05.2022
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Server
Olive Garden
Washington PA
04.2014 - 12.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Licensed Practical Nursing - Nursing
Western Area Career And Technology Center
08.2015
Washington High School
06.2012
Skills
- Exceptional guest service
- Guest Engagement
- Safe Food Handling
- Hospitality service expertise
- Professional Appearance
- High-volume dining
- Service prioritization
- Suggestive Selling
- Allergy awareness
- Tableside Etiquette
- Table Setting
- Menu presentation
- Team Player
- Cool Under Pressure
- Relationship Building
Timeline
Server
Firebirds Wood Fired Grill
05.2024 - Current
Server
Nate's Chophouse
06.2023 - 06.2024
Server
Texas Roadhouse
05.2022 - 05.2023
Server
Outback Steakhouse
06.2021 - 05.2022
Server
Olive Garden
04.2014 - 12.2017
Licensed Practical Nursing - Nursing
Western Area Career And Technology Center
Washington High School