Grace Iannello
Nashville,TN
Summary
Dynamic server with a strong work ethic and exceptional guest service experience at Twelve Thirty Club. Proven ability to enhance guest satisfaction through personalized service and upselling techniques. Skilled in managing high-volume dining and fostering guest engagement, resulting in increased repeat visits and positive dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Twelve Thirty Club
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs..
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Chuy’s
06.2020 - 04.2023
- Assisted in training new hires, providing guidance on restaurant standards
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Diploma -
Gallatin High School
Gallatin, TN2019
Skills
- Strong work ethic
- Exceptional guest service
- Guest engagement
- High volume dining
- Suggestive selling
- Allergy awareness
- Menu memorization
- Hospitality service expertise
- Professional appearance
Timeline
Server
Twelve Thirty Club
05.2023 - Current
Server
Chuy’s
06.2020 - 04.2023
Diploma -
Gallatin High School
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