Mary Rosas
Starbucks, Barista
45485 Abronia Trail
1
Certification
20
years of professional experience
Dynamic Shift Leader with a proven track record at Palm Royal Collective, excelling in team leadership and customer service management. Adept at cash handling and conflict resolution, I consistently enhance operational efficiency and foster a motivated team environment, ensuring exceptional guest experiences and smooth service during peak hours.
Work History
Shift Leader
3 Years 9 Months- Supervised daily shift operations, ensuring smooth workflow and consistent service standards.
- Trained team members on procedures, guest service, and closing responsibilities.
- Monitored inventory levels and coordinated restocking to prevent service interruptions.
- Resolved customer concerns promptly, maintaining positive experiences during busy periods.
- Assigned tasks based on staffing needs, priorities, and operational demands.
- Verified cash handling, register accuracy, and end-of-shift reconciliation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Sales Associate
20 Years- Supervised daily store operations, ensuring smooth customer service and team coverage during peak periods.
- Trained baristas on beverage standards, register procedures, and store policies to support consistent execution.
- Delegated opening and closing tasks, maintaining cleanliness, readiness, and operational compliance.
- Monitored cash handling, drawer accuracy, and payment transactions to protect store accountability.
- Coordinated inventory restocking, beverage supplies, and product organization to prevent service delays.
- Resolved customer concerns promptly, preserving service quality and supporting positive guest experiences.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Supervisor
18 Years 5 Months- Supervised daily store operations, ensuring smooth customer service and team coverage during peak periods.
- Trained baristas on beverage standards, register procedures, and store policies to support consistent execution.
- Delegated opening and closing tasks, maintaining cleanliness, readiness, and operational compliance.
- Monitored cash handling, drawer accuracy, and payment transactions to protect store accountability.
- Coordinated inventory restocking, beverage supplies, and product organization to prevent service delays.
- Resolved customer concerns promptly, preserving service quality and supporting positive guest experiences.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
13 Years 6 Months- Processed cash, card, and mobile payments accurately at point of sale.
- Greeted customers and answered questions about menu items and catering orders.
- Balanced cash drawer and resolved payment discrepancies during shift changes.
- Supported fast-paced service by handling multiple transactions with professionalism.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Team motivation
Strong verbal and written communication
Creative problem solving
Customer service management
Team supervision
Conflict resolution
Goal setting and tracking
Motivational leadership
POS system operation
Safety processes and procedures
Inventory counts
Sales and upselling
Certification
Food handlers card
RBS certification
Timeline
Shift Leader
Palm Royal Collective
01.2023 - CurrentRead More
Cashier
Best Beverage Catering LLC
04.2013 - 2016Read More
Shift Supervisor
Starbucks, Barista
05.2008 - CurrentRead More
Sales Associate
Tilly's Clothing Store
10.2006 - 2007Read More
La Quinta High School
High School Diploma
Read More