Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mary Rouch

Mishawaka,Indiana

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Always go above and beyond.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member/Trainer/Manager

Dairy Queen
10.2021 - 09.2023
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Implemented policies to achieve customer satisfaction and maintain food service standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Trained newly hired employees on routine tasks and customer service.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Made ice cream products.

Education

High School Diploma -

Mishawaka High School
Mishawaka, IN
06.2023

Skills

  • Safe Food Handling Practices
  • Cash Drawer Management
  • Food Preparation and Safety
  • Cash Handling
  • Time Management
  • Crew Leadership
  • Workplace Efficiency
  • Teamwork and Collaboration
  • Employee Training and Supervision
  • Drive-Thru Operation

Accomplishments

I started at Dairy Queen as a crew member and was later promoted to a trainer. After being a trainer for several months, I was promoted to a Shift Manager.

Certification

ServSafe Food Protection Manager Certification

Timeline

Crew Member/Trainer/Manager

Dairy Queen
10.2021 - 09.2023

High School Diploma -

Mishawaka High School

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Mary Rouch