Hi, I’m
Mary Rowh
Bridgeport,WV
Summary
Experienced Sales and Customer Service professional with expertise in communication and problem-solving. Driven to provide superior customer service through innovatively leveraging extensive knowledge of products and services and discovering creative solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring associates at all levels of the organization.
Overview
10
years of professional experience
1
Certification
Work History
United Security AgencyBridgeport, WV
Producer
08.2018 - Current
Job overview
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified new sales opportunities through research, networking, and attending industry events.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Trained and mentored new sales representatives.
MVB Mortgage
Loan Officer Assistant
04.2016 - 08.2018
Job overview
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
MVB Mortgage
Mortgage Review Specialist
03.2014 - 05.2016
Job overview
- Conducted thorough evaluations for better compliance and risk mitigation.
- Collaborated with cross-functional teams to improve overall review efficiency and effectiveness.
- Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.
- Implemented best practices for documentation management, ensuring easy access to critical information when needed.
- Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
Education
Fairmont State UniversityFairmont, WV
Bachelor of Science from Family And Consumer Sciences
05.2009
Pierpont Community And Technical CollegeFairmont, WV
Associate of Arts from Early Childhood Education
05.2009
Skills
- Time management
- Sales techniques
- Attention to detail
- Data analysis
- Multitasking
- Effective communication
- Client retention
- Organizational skills
- Product knowledge
- Needs Assessment
- Microsoft Office
- Problem-solving
Certification
WV Life, Accident and Health or Sickness License 19026419
MD Life & Health License 3002047447
OH Accident & Health, Life License 1381594
PA Accident and Health, Life and Fixed Annuities License 1020250
FL Life & Variable Annuity and Health License W972945
Timeline
Producer
United Security Agency
08.2018 - Current
Loan Officer Assistant
MVB Mortgage
04.2016 - 08.2018
Mortgage Review Specialist
MVB Mortgage
03.2014 - 05.2016
Fairmont State University
Bachelor of Science from Family And Consumer Sciences
Pierpont Community And Technical College
Associate of Arts from Early Childhood Education
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