MARY RUTAN
Madeira Beach,United States
Summary
Passionate and innovative funeral and cemetery professional with 24 years of experience in training and development. Specializing in creating innovative content for the cemetery and funeral profession, I have honed my skills in virtual training, coaching, and applying Quality Matters standards to course development. By consistently enhancing learning outcomes, I am dedicated to fostering student success through dynamic, data-driven teaching methods. Mentoring is my passion, and I am committed to guiding individuals towards their professional goals in this industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Training Manager (Cemetery Digitization Team)
Service Corporation International
2023.07 - Current
- Developed and delivered new employee onboarding and training sessions via virtual platform.
- Coach and mentor a training team to deploy the best learning experience for associates
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Create and implement training content, ensuring alignment with stakeholder objectives
- Identify and apply process improvements, leading to measurable operational enhancements
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Adjunct Instructor
Florida State College at Jacksonville (FSCJ)
2020.09 - Current
- Funeral service course creation encompassing ABFSE objectives using Quality Matters standards. (FSE 1105, FSE 2061, FSE 2060, FSE 2202).
- Implement cutting-edge educational technologies and interactive learning strategies, fostering dynamic virtual classroom environment that promotes critical thinking skills
- Develop and deliver engaging course content, enhancing student understanding and performance
- Mentor students, leading to improved academic outcomes and higher course completion rates
- Utilize diverse teaching methods to address varied learning styles, increasing student engagement
- Assess student progress through regular evaluations, providing constructive feedback for growth.
Adjunct Instructor
St. Petersburg College
2013.07 - Current
- Continuously develop and deliver engaging curriculum in accordance with ABFSE learning outcomes.
- Mentor students, providing academic guidance and career advice, fostering student success
- Collaborate with faculty to improve course content, ensuring alignment with industry standards
- Utilize innovative teaching methods to increase student engagement and retention rates
- Assess student performance through various evaluation methods, ensuring academic excellence.
- Managed classroom effectively to maintain positive learning environment for all students.
Adjunct Instructor
Mid-America College
2019.01 - 2023.07
- Developed and delivered engaging lectures for undergraduate courses, enhancing student comprehension
- Collaborated with faculty to update curriculum, reflecting current industry standards.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
Senior Trainer
Service Corporation International
2016.09 - 2023.07
- Led training programs for over 500 employees, enhancing productivity and skillsets
- Launched and facilitated a funeral arranger training program for arrangers and directors in 46 states, PR, and 8 Canadian provinces.
- Developed and implemented new training modules, resulting in measurable improvements in performance
- Collaborated with department heads to identify training needs and tailor programs accordingly.
Funeral Director/Embalmer
Blount and Curry FH (SCI)
2016.01 - 2016.09
- Coordinated funeral services, ensuring flawless execution and compassionate support to grieving families
- Collaborated with team members to streamline operations, improving service efficiency and client satisfaction.
Family Care Coordinator II
Lifelink Foundation
2011.10 - 2016.01
- Supported donor families in the tissue donation process, fostering trust and compassion
- Utilized strong communication and empathy skills to guide families through emotional decisions.
Funeral Director/Embalmer
Anderson McQueen Funeral Home
2006.07 - 2011.10
- Managed funeral services, coordinated with families, and ensured dignified ceremonies
- Performed embalming and restorative art procedures, maintaining high standards of care and respect.
Funeral Director/Embalmer
Joseph Farenga and Sons Funeral Home
2005.01 - 2006.07
- Conducted embalming and restorative art procedures, maintaining high standards of care and dignity
- Coordinated with vendors and staff, improving operational efficiency by streamlining processes.
Funeral Director/Embalmer/Intern
Frederick Funeral Home
2002.04 - 2005.01
- Completed NY Funeral Director And Embalming internship
- Trained new interns on best practices, enhancing team performance and service quality.
Education
Masters - Business Administration
University of South Florida-St Petersburg
Saint Petersburg, FL08.2015
Bachelor of Science - Management Minor: Economics and International Business
University of South Florida
Saint Petersburg, FL05.2013
Associate of Science - Mortuary Science
American Academy McAllister
New York, NY12.2001
Skills
Passionate Funeral and Cemetery Service Educator
Instructional design
Coaching and Mentoring
Learning Management
Program Optimization
Problem solving
Team collaboration
Certification
License Funeral Director and Embalmer - FL (F044933)
License Funeral Director and Embalmer - NY (9008)
ABFSE / NBE Experience
American Board of Funeral Service Education, subject matter expert and reviewer for Funeral Home Management and Small Business Management (with Accounting) curriculum workshops., Serviced as an ABFSE curriculum committee site visitor as an educator and practitioner. Item writer for National Board Exam.
Timeline
Training Manager (Cemetery Digitization Team)
Service Corporation International
2023.07 - Current
Adjunct Instructor
Florida State College at Jacksonville (FSCJ)
2020.09 - Current
Adjunct Instructor
Mid-America College
2019.01 - 2023.07
Senior Trainer
Service Corporation International
2016.09 - 2023.07
Funeral Director/Embalmer
Blount and Curry FH (SCI)
2016.01 - 2016.09
Adjunct Instructor
St. Petersburg College
2013.07 - Current
Family Care Coordinator II
Lifelink Foundation
2011.10 - 2016.01
Funeral Director/Embalmer
Anderson McQueen Funeral Home
2006.07 - 2011.10
Funeral Director/Embalmer
Joseph Farenga and Sons Funeral Home
2005.01 - 2006.07
Funeral Director/Embalmer/Intern
Frederick Funeral Home
2002.04 - 2005.01
Masters - Business Administration
University of South Florida-St Petersburg
Bachelor of Science - Management Minor: Economics and International Business
University of South Florida
Associate of Science - Mortuary Science
American Academy McAllister
License Funeral Director and Embalmer - FL (F044933)
License Funeral Director and Embalmer - NY (9008)
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