Ryan T. Murphy
Summary
Compassionate and detail-oriented professional with 15+ years of experience guiding families through funeral and cemetery arrangements with dignity and care. Proven expertise in funeral planning, cemetery operations, pre-need and at-need services, decedent care, and administrative management. Proficient in EDRS, QuickBooks, and PlotBox, with a strong grasp of regulatory compliance and service coordination. Known for delivering exceptional customer service, maintaining meticulous organization, and managing multiple priorities while providing unwavering support during life’s most difficult moments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Office Administrator
San Gabriel Cemetery
11.2025 - Current
- Plan, organize, and oversee daily cemetery operations.
- Prepare financial, operational, and statistical reports.
- Perform Cemetery Manager responsibilities during manager absences.
- Investigate and resolve operational issues and customer concerns.
- Meet with families to arrange pre-need and at-need burial services.
- Explain cemetery policies, available property, pricing, and burial options.
- Prepare contracts, burial permits, invoices, receipts, and related documentation.
- Process cash and check payments and prepare deposits.
- Oversee pricing and sales of graves, crypts, memorials, markers, vaults, and flower vases.
- Utilize PlotBox and QuickBooks for cemetery administration.
- Coordinate work orders and supervise grounds crew operations.
- Schedule and oversee funeral services, marker installations, and daily maintenance.
- Coordinate services with vault companies, alarm providers, and other vendors.
Funeral Director
Cabot & Sons
07.2022 - 11.2025
- Guided families through funeral planning with compassion and professionalism.
- Arranged and directed traditional burial and cremation services.
- Coordinated all aspects of funeral planning from first call through final disposition.
- Assisted families representing a wide variety of cultural and religious traditions.
- Performed decedent removals and transportation.
- Maintained clear communication throughout the arrangement process.
Care Center Technician
Westminster Memorial Park
01.2022 - 07.2022
- Performed dignified decedent removals from residences, hospitals, and coroner's offices.
- Completed embalming support duties including dressing, cosmetology, and casketing.
- Coordinated out-of-state and international decedent transfers.
- Utilized SCI CarePoint software for daily operations and case management.
- Assisted families with professionalism and compassion throughout the care process.
Funeral Director
El Cajon Mortuary & Cremation Service
08.2014 - 01.2022
- Coordinated funeral service logistics, ensuring timely and respectful execution of ceremonies.
- Provided compassionate support to grieving families, addressing their needs with sensitivity and professionalism.
- Managed preparation of deceased individuals, adhering to all safety and health regulations.
- Collaborated with local agencies for necessary permits and documentation, ensuring compliance with legal requirements.
- Arranged and directed traditional funerals, memorial services, and cremations.
- Utilized HMIS software for accurate case management and documentation.
- Coordinated clergy, cemeteries, and service logistics.
- Maintained strict chain-of-custody procedures.
- Assisted families during visitations and funeral services.
- Promoted and explained available funeral service packages.
- Maintained outstanding attendance and demonstrated flexibility with overtime when needed.
Cemetery Sales Counselor / Funeral Arranger
Loma Vista Memorial Park
12.2009 - 03.2012
- Advised families on memorial options and pre-planning services to ensure informed decisions.
- Conducted needs assessments to tailor solutions for client-specific requirements and preferences.
- Fostered relationships with clients through empathetic communication and support during difficult times.
- Collaborated with team members to streamline processes, enhancing customer experience and satisfaction.
- Assisted families with pre-need and at-need cemetery property purchases.
- Sold graves, mausoleum crypts, niches, memorial markers, and related cemetery products.
- Processed cremation authorizations and coordinated witness cremations.
- Assisted with disinterment and out-of-state decedent shipments.
- Verified contracts and maintained accurate documentation.
- Provided compassionate customer service for walk-in families.
- Performed decedent removals from homes, hospitals, and county morgues.
- Maintained and sanitized company vehicles.
Skills
- Compassionate family care for all areas of funeral arrangements (Traditional & Cremation)
- Leadership and team coordination in funeral and cemetery operations
- Negotiation skills
- Administrative and Budget management
- Funeral Arrangements (Traditional & Cremation)
- Supplier sourcing and Vendor management
- Decedent Removal & Transportation
- Cemetery Sales
- Contract & Permit Processing
- Electronic Death Registration System (EDRS)
- PlotBox Cemetery Management Software
- QuickBooks
- HMIS
- SCI CarePoint
- Microsoft Office Suite
Certification
- Certified Funerary Specialist - National Funeral Directors Association
- Eco-Friendly Burial Certification - Green Burial Council
Timeline
Office Administrator
San Gabriel Cemetery
11.2025 - Current
Funeral Director
Cabot & Sons
07.2022 - 11.2025
Care Center Technician
Westminster Memorial Park
01.2022 - 07.2022
Funeral Director
El Cajon Mortuary & Cremation Service
08.2014 - 01.2022
Cemetery Sales Counselor / Funeral Arranger
Loma Vista Memorial Park
12.2009 - 03.2012