Sarah Ann McCluskey
Silverhill
Summary
Compassionate and detail-oriented Funeral Director's Assistant at Faith Chapel Funeral Home & Crematory, skilled in regulatory compliance and empathetic communication. Successfully coordinated personalized memorial services, providing bereavement support and ensuring families received exceptional care during their time of need. Proven ability to manage logistics and maintain professional ethics in challenging situations.
Overview
27
27
years of professional experience
Work History
Funeral Director's Assistant / Ala. Funeral Dir.
Faith Chapel Funeral Home & Crematory
01.2020 - Current
- Assisted families in planning memorial services, ensuring personalized and respectful arrangements.
- Coordinated logistics for funerals, including transportation and venue setup.
- Provided support during visitations, helping create a comforting environment for grieving families.
- Learned essential safety protocols and compliance regulations for funeral operations.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Engaged with community resources to provide additional support to bereaved families.
Al. Funeral Director/ Crematory Operator/Sales
Fairhope Funeral Home & Crematory Inc.
01.1999 - 09.2005
- Coordinated funeral services, ensuring compliance with regulatory requirements and family wishes.
- Developed personalized memorial tributes to honor the deceased and support grieving families.
- Managed logistics for transportation of remains and coordination with cemeteries and crematories.
- Provided emotional support and guidance to families throughout the planning process.
- Trained junior staff on best practices in customer care and funeral service operations.
- Maintained accurate records of all services rendered, adhering to confidentiality protocols and legal standards.
Education
No Degree - Nursing
Wallace State Community College
Hanceville, ALSkills
- OSHA regulations
- Regulatory compliance
- Compassionate communication
- Customer response
- Pricing structures
- Mortuary operations
- Sales and marketing
- Cremation services
- Grief counseling
- Customer education
- Crematory maintenance
- Empathetic
- Body preparation
- Funeral planning
- Valid [state name] driver's license
- Knowledge of [software program]
- Cremations
- Legal compliance
- Family counseling
- Embalming expertise
- Obituary writing
- Sales
- Funeral home services
- Funeral arrangements
- Teamwork
- Teamwork and collaboration
- Service sales
- Embalming coordination
- Embalming techniques
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Funeral service coordination
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Remains preparation
- Professional ethics
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- OSHA standards
- Interpersonal communication
- Public speaking
- Record keeping
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Cultural sensitivity
- Professional demeanor
- Problem-solving aptitude
- Analytical skills
- Resource allocation
- Casket selection
- Bereavement support
- Body preservation
- Prepare remains
- Guest ushering
- Support families
- Death certificate processing
- Sell products
- Funeral arrangement
- Advanced first aid
- Coordinate services
- Funeral service management
- Biohazard management
- Postmortem care
Timeline
Funeral Director's Assistant / Ala. Funeral Dir.
Faith Chapel Funeral Home & Crematory
01.2020 - Current
Al. Funeral Director/ Crematory Operator/Sales
Fairhope Funeral Home & Crematory Inc.
01.1999 - 09.2005
No Degree - Nursing
Wallace State Community College
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