Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Salinas

24119 Burks Trail Dr, Porter

Summary

Dynamic Customer Service Team Lead at Darden Restaurants Inc, recognized for enhancing customer satisfaction and streamlining workflows. Skilled in policy enforcement and professional communication, I successfully trained staff and implemented process improvements, resulting in faster resolution times. Passionate about fostering teamwork and delivering exceptional service in fast-paced environments.

Offering strong foundation in leadership principles and team dynamics, eager to learn and develop within customer service environment. Brings keen ability to understand and implement effective customer service strategies, along with strong communication and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

Darden Restaurants Inc
05.2024 - Current
  • Led team of customer service representatives, improving response time and enhancing customer satisfaction.
  • Trained new employees on company policies, procedures, and customer interaction techniques.
  • Monitored daily operations to ensure compliance with service standards and performance metrics.
  • Developed and implemented process improvements that streamlined workflow and reduced resolution times.
  • Collaborated with cross-functional teams to enhance product knowledge and improve service delivery strategies.

Volunteer

Archdiocese of Galveston
01.2023 - 07.2025
  • Supported event coordination by assisting with logistics and participant registration.
  • Collaborated with team to plan and execute community outreach initiatives.
  • Learned and adhered to safety protocols while assisting in various volunteer activities.
  • Engaged with community members to promote awareness of programs and services offered.
  • Provided administrative support, including data entry and maintaining volunteer records.

Education

Bachelor of Science - Mechanical Engineering

Sam Houston State University
Huntsville, TX
05-2029

Skills

  • Policy enforcement

  • Customer satisfaction

  • Professional communication

  • Staff education and training

  • Interdepartmental communication

  • Recordkeeping strengths

Certification

  • CAP - Certified Administrative Professional
  • AutoCad, AutoDesk - 2025

Timeline

Customer Service Team Lead

Darden Restaurants Inc
05.2024 - Current

Volunteer

Archdiocese of Galveston
01.2023 - 07.2025

Bachelor of Science - Mechanical Engineering

Sam Houston State University

Similar Profiles

CREATE PROFILE