Mary Sammons
Lula,Ga
Summary
Results-driven logistics professional with a strong background in high-volume customer service and dispatch operations. Proven ability to coordinate carrier activities, ensure timely deliveries, and resolve issues proactively. Excellent communicator skilled in managing relationships with drivers and clients while maintaining detailed records. Seeking to leverage customer service expertise and logistics experience in a new opportunity to drive operational excellence and contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Logistics Specialist
RXO Logistics
09.2023 - Current
- Efficiently dispatched carriers via phone and computer, ensuring professional communication and timely service. Managing and updating load information, including pick-up and delivery times
- Identified potential load issues and collaborated with the team to implement timely solutions
- Handled 100's of high volume calls from drivers and carriers, obtaining accurate status and location updates to facilitate on-time deliveries, notifying customers of any delays or issues
- Ensured all necessary paperwork was obtained and verified while managing loads
- Advanced to lead the team, overseeing daily operations and ensuring efficient coverage of all tasks
Customer Service Representative
Unlimited Lawn Care
02.2022 - 09.2022
- Handled a 100 plus calls daily with duties including signing up new customer, retrieving customer data, presenting relevant product information, and canceling services
- Record and maintain files and accounts of customers requests, work or services preformed, changes, expenses, inventory, or other dispatch information
- Helped schedule work for crews depending on work priorities, available equipment, and weather conditions.
Assembler
Resource MFG
03.2021 - 12.2021
- Retrieved correct materials from product inventory to preform various assembling duties
- Completed component assembly with minimal supervision, meeting project expectations
- Confirmed items picked for orders by keying codes into system
- Selected products and items from shelves and pallets for customers orders
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners
Education
GED -
Lanier Technical College
Gainesville, GA08.2020
Skills
- Time Management
- Organization Skills
- Communication Skills
- Computer and TMS Skills
- Interpersonal Communication
- Detail Oriented
- Critical Problem Solver
- Flexibility and Adaptational Skills
Timeline
Logistics Specialist
RXO Logistics
09.2023 - Current
Customer Service Representative
Unlimited Lawn Care
02.2022 - 09.2022
Assembler
Resource MFG
03.2021 - 12.2021
GED -
Lanier Technical College
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