Shardaria Easterling

• Coordinated logistics operations to ensure timely delivery of products across multiple regions.
• Analyzed inventory levels and optimized supply chain processes for enhanced efficiency.
• Developed training materials for new team members on logistics best practices and systems.
• Managed vendor relationships, ensuring compliance with service level agreements and quality standards.

Install various parts and assemblies such as brackets, fittings, angles, frames, splices, etc.

Install associated systems components as needed to meet testing condition of assembly requirements.

Look up, read, comprehend technical work instructions, drawings and/or specifications.

Strong leadership skills with the ability to get results through mentoring others, effective coaching, and leading a team-based approach to decision- making

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. Provide clear, accurate, and timely responses to information requests. Document all calls in Chronolog by summarizing key points of each conversation. Return messages from designated voicemail boxes. Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. Meet with clients as needed to assist with questions about their health benefit plans. Support team members and cross‑functional partners as requested. Log faxed claims and enter fax information into Chronolog. Return misdirected claims to the appropriate provider. Assist members with navigating the website. Meet or exceed company standards for quality and production. Maintain punctual and reliable attendance. Support claim information research and identification. Assist with provider record maintenance tasks. Index claims and correspondence batches.Complete responsibilities assigned for specific client groups. Aid in employee training and cross‑training. Research and prepare refund documentation

Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. Sales oriented with an obsession to connecting customers to things they love. Passion for care and the ability to listen, problem solve and deliver great solutions

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