Mary Sargeant
Longmont,CO
Summary
Highly organized administrative professional with experience in operations management, intake coordination, and handling sensitive, high-stress situations. Skilled in assessing needs, de-escalating concerns, and guiding individuals through complex processes with empathy and professionalism. Proven ability to manage data, coordinate workflows, support leadership, and communicate effectively across diverse populations.
Overview
11
11
years of professional experience
Work History
Operations Manager
PDS Health
Northern Colorado Region, CO
2022.02 - Current
- Serve as primary point of contact for patients, assessing needs and directing concerns appropriately in a fast-paced healthcare environment
- De-escalate high-stress situations and resolve complex issues with professionalism, discretion, and empathy
- Evaluate patient concerns and determine appropriate next steps, including escalation when necessary
- Coordinate across clinical, administrative, and leadership teams to ensure timely and effective resolution
- Develop and improve administrative systems and workflows to enhance efficiency and consistency
- Track operational and patient data to identify trends and support decision-making
- Manage scheduling, staffing, and office operations while ensuring compliance with policies and procedures
- Train and support staff in communication, workflow processes, and conflict resolution strategies
Administrative Assistant
Flatirons Periodontics
Boulder, CO
2021.04 - 2022.02
- Conducted intake and initial assessment of patient needs, prioritizing urgency and directing appropriately
- Communicated with patients in sensitive situations, providing clarity and reassurance
- Maintained accurate documentation and records to support compliance and continuity of care
- Coordinated scheduling and administrative processes to ensure efficient operations
- Assisted in resolving patient concerns through research and cross-team collaboration
Catering Coordinator
Colorado State University
Fort Collins, CO
2015.03 - 2019.09
- Coordinated logistics and communication for events involving diverse groups and high-stakes timelines
- Built strong relationships with clients through clear communication and responsiveness
- Managed scheduling, documentation, and operational planning for events up to 5,000 attendees
- Resolved issues in real time, ensuring smooth execution and positive outcomes
Education
Master of Arts - Forensic Psychology
Arizona State University
Tempe, AZ2027-05
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ2025-05
Bachelor of Arts - History
Colorado State University
Fort Collins, CO2019-05
Skills
- Intake & Assessment
- De-escalation & Conflict Resolution
- Administrative Operations
- Data Management & Reporting
- Risk Awareness & Issue Triage
- Cross-Functional Coordination
- Written & Verbal Communication
- Process Improvement
- Microsoft Office & Data Systems
Timeline
Operations Manager
PDS Health
2022.02 - Current
Administrative Assistant
Flatirons Periodontics
2021.04 - 2022.02
Catering Coordinator
Colorado State University
2015.03 - 2019.09
Master of Arts - Forensic Psychology
Arizona State University
Bachelor of Arts - Forensic Psychology
Arizona State University
Bachelor of Arts - History
Colorado State University