Mary Schloss

Oswego,NY

Summary

Knowledgeable Customer Service Professional with strong foundation in library operations, assisting patrons with locating materials, and maintaining organized collections. Notable for supporting community programs and enhancing user experience through effective resource management. Demonstrated ability in utilizing cataloging systems and fostering welcoming environment for library visitors.

Overview

years of professional experience

Work History

Library Aide

The Fulton Public Library

Fulton, NY

07.2019 - Current

Assists 30-75 patrons in locating and checking out library materials daily
Organized and maintained library collections for easy accessibility
Collaborated with staff to develop and implement 20+ library programs seasonally, monthly and weekly
Provided reference support to patrons utilizing catalogs and databases

Front Desk Receptionist and Medical Secretary

The Manor at Seneca Hill

Oswego, NY

04.2016 - 08.2019

Managed multi-line phone system, efficiently directing 15+ calls and inquiries to appropriate departments.
Coordinated appointment scheduling for residents daily, ensuring optimal time management and resource allocation.

Sales Associate and Inventory Manager

Jo Ann Fabrics and Crafts

12.2010 - 01.2016

Assisted 20+ customers per shift in fabric selection, providing expert advice on project materials and techniques.
Managed inventory levels, ensuring stock availability for seasonal promotions and customer demands.

Education

Associate of Arts - Liberal Arts And Sciences

Cayuga Community College

Auburn, NY

Skills

Digital Marketing and Design: Proficient with Canva, Mailchimp, WordPress and social media management
Administrative Operations: multiline phone system, email correspondence and record management
Financial: Point of sales, petty cash management, register operations, and transaction processing
Data Management: Data entry and spreadsheet management
Technically Skilled: General computer and office troubleshooting and proficiency
Communication, Conflict resolution, Client Relations, Adaptability, Collaborative and Independent

Collaborative Leadership in the community and in public settings
Adaptability & Rapid Learning: a “hands-on” learner who is proficient with evolving environments
Creative Problem Solver: proactive and dedicated to finding solutions for customers
Intergenerational Engagement in assisting a diverse population from students to seniors
Empathetic Communicator who keeps a calm and understanding presence in a crisis

Affiliations

Round out your profile by listing out additional organizations and interests that are not directly related to your professional accomplishments.

Timeline