Mary Shalvey
PCT
Cutchogue,NY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Current position in Behavioral Health including Detox, Rehab, and Psychology units. CNA certified since 2011. PCT certified by NHA 2024. Training and current for BLS, CPR, First Aid, and Crisis Preventive Training. Union Delegate for current facility with 1199. On the board of Labor Management Committee and LBGTQ+ committee for hospital accreditation for facility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Gary Depres Physical Therapy
08.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
PCT
Stony Brook Eastern Long Island Hospital
03.2014 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Provided compassionate support for patients experiencing emotional distress or challenging behaviors, fostering a safe environment conducive to recovery.
- Utilized de-escalation techniques when faced with agitated or aggressive patients, maintaining safety for all individuals involved.
CNA
San Simeon By The Sound Center For Nursing & Rehabilitation
11.2011 - 02.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Elementary Education And History
SUNY New Paltz
New Paltz, NYNursing And Social Work
Suffolk County Community College
Riverhead, NYHigh School Diploma -
Mattituck Junior-Senior High School
Mattituck, NY06.2000
Skills
- Physician Assistance
- Computer Skills
- Records Management
- HIPAA Compliance
- Multitasking and Organization
- Patient Relations
- Appointment Scheduling
- Phone and Email Etiquette
- Insurance Billing Procedures
- Attention to Detail
- Team Leadership
- Patient Charting
- Understanding of Medical Terminology
- Positive Attitude
- Patient Care
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- BLS - Basic Life Support
- First Aid/CPR Certified
Timeline
Medical Office Assistant
Gary Depres Physical Therapy
08.2022 - Current
PCT
Stony Brook Eastern Long Island Hospital
03.2014 - Current
CNA
San Simeon By The Sound Center For Nursing & Rehabilitation
11.2011 - 02.2016
Elementary Education And History
SUNY New Paltz
Nursing And Social Work
Suffolk County Community College
High School Diploma -
Mattituck Junior-Senior High School
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