Mary Shimelis
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at Raising Cane's Restaurants. Excelled in enhancing guest experiences through exceptional service and attention to detail. Skilled in POS system operations and adept at fostering positive relationships, demonstrating a strong work ethic and time management skills.
Overview
4
4
years of professional experience
Work History
PSA Wheelchair Pusher
Prospect Airport Services
Las Vegas, NV
07.2023 - Current
- Communicated with gate agents to coordinate assistance boarding.
- Performed pre-flight safety checks on wheelchairs prior to each flight or journey.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
Crew Member
Raising Cane's Restaurants
Las Vegas, NV
08.2020 - 12.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assembled and served meals according to specific guest requirements.
- Educated customers on menu items, product ingredients and nutritional values.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Checked expiration dates on all products before serving them to customers.
Lifeguard
Tao Beach & Night Club
Las Vegas, NV
02.2022 - 10.2022
- Filled out incident and accident reports and submitted to supervisor.
- Examined recreational equipment for signs of damage and potential safety risks.
- Watched over swimmers to respond quickly to distress situations.
- Monitored swimmers to ensure safety in the pool area.
- Observed sections of assigned water zone of responsibility.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
Bachelor of Arts - Political Science
University of Nevada, Las Vegas
Las Vegas, NV12-2027
Associate of Arts - Political Science
College of Southern Nevada
Las Vegas, NV05-2026
High School Diploma -
Durango High School
Las Vegas, NV07-2020
Skills
- Written and verbal communication
- Attention to detail
- Clear communication
- Time management skills
- Hospitality and accommodation
- Order taking
- Data entry
- POS system operations
- Customer service
- Food safety
- Strong work ethic
- Menu memorization
- Dining customer service
- Cleanliness standards
- Positive and professional
- Task prioritization
Affiliations
- Church Choir Singer
- Events Director for HSA Club at UNLV
Languages
Amharic
Limited
Timeline
PSA Wheelchair Pusher
Prospect Airport Services
07.2023 - Current
Lifeguard
Tao Beach & Night Club
02.2022 - 10.2022
Crew Member
Raising Cane's Restaurants
08.2020 - 12.2023
Bachelor of Arts - Political Science
University of Nevada, Las Vegas
Associate of Arts - Political Science
College of Southern Nevada
High School Diploma -
Durango High School
Similar Profiles
Anastasiia HedzykAnastasiia Hedzyk
Wheelchair Agent at Prospect Airport ServicesWheelchair Agent at Prospect Airport Services
Kennedy PerkinsKennedy Perkins
Passenger service assistant at Prospect Airport ServicesPassenger service assistant at Prospect Airport Services
Davion HeniganDavion Henigan
Wheelchair Agent at Prospect Airport ServicesWheelchair Agent at Prospect Airport Services