Mary-Shyll Rivera
Orlando,Florida
Summary
Dedicated Barista with a strong background in delivering outstanding customer service in fast-paced settings. Expertise in multitasking while upholding hygiene standards and enhancing customer loyalty. Committed to fostering team efficiency and creating positive experiences through effective communication and rapport-building.
Overview
9
9
years of professional experience
Work History
Starbucks Barista
Starbucks Aventura
05.2023 - Current
- Engaged with customers to deliver exceptional service and foster lasting relationships.
- Managed daily morning rush of customers with calm, efficient service to ensure smooth operations.
- Operated cash register and processed transactions accurately to enhance customer experience.
- Assisted in inventory management by restocking supplies.
- Achieved certification in food management and safety standards.
Starbucks Barista
Starbucks Macy’s
Orlando, Florida
02.2023 - 11.2025
- Prepared and served high-quality coffee and espresso beverages.
- Interacted with customers to deliver exceptional service and foster customer loyalty.
- Operated the cash register and processed transactions efficiently.
- Supported inventory management through efficient restocking of supplies to ensure product availability.
- Ensured cleanliness of work area and equipment to maintain health standards and enhance customer experience.
- Achieved certification in food management and safety to ensure compliance with health standards.
Star Service Delivery Attendant
Loews Royal Pacific Hotel
12.2021 - 10.2022
- Delivered exceptional customer service, contributing to positive dining experiences.
- Assisted guests with menu selections and special dietary needs.
- Achieved certification in food management and safety to maintain high hygiene standards.
- Executed opening and closing checklists, ensuring efficient restaurant operations.
- Managed stocking of glassware, silverware, and condiments, maintaining service readiness throughout the shift.
Starbucks Barista
Endless Summer Resort Surfside Inn
Orlando, USA
06.2021 - 09.2021
- Certified in food management and safety. Certified Starbucks Barista.
- Managed morning rush of customers daily, ensuring smooth operations and high customer satisfaction.
- Engaged customers to deliver outstanding service and foster lasting relationships.
- Responded to customer inquiries promptly and professionally, enhancing overall service experience.
- Operated the cash register and processed transactions efficiently.
Retail Attendant/ Starbucks Barista
Loews Royal Pacific Hotel
Orlando, USA
10.2019 - 06.2021
- Certified in food management and safety. Certified Starbucks Barista.
- Provided exceptional customer service, promptly addressing shopper inquiries and enhancing satisfaction.
- Assisted customers with product selections and inquiries.
- Operated cash register, processing customer transactions accurately and efficiently.
- Maintained cleanliness and organized merchandise displays to enhance shopping experience.
- Participated in training new staff on store policies and procedures.
Cashier
Big Apple Pretzel
Orlando, USA
12.2017 - 04.2019
- Handled cash, credit, and gift card payments with security to maintain customer trust.
- Processed customer transactions with accuracy and efficiency to ensure smooth sales experience.
- Greeted customers and provided assistance with product inquiries to enhance customer satisfaction.
- Ensured cashier area remained clean and organized to promote efficiency.
Cook 3
Leows Royal Pacific Hotel
Orlando, USA
01.2017 - 12.2017
- Prepared diverse dishes for high-volume hotel dining, ensuring consistent quality and guest satisfaction.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed recipes accurately to uphold quality and presentation standards, contributing to positive dining experiences.
- Maintained cleanliness and organization in kitchen and storage areas.
- Operated kitchen equipment safely, adhering to food handling practices to maintain a safe kitchen environment.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Achieved certification in food management and safety protocols.
Education
Bachelor of Science - Hotel and Restaurant Management
St. Anne College Lucena Inc.
Philippines01-2015
Skills
- Menu knowledge
- Menu memorization
- Food preparation
- Customer engagement
- Cash handling
- POS systems
- Food safety compliance
- Attention to detail
- Bilingual proficiency
Languages
- Fluent in English
- Fluent in Tagalog
Timeline
Starbucks Barista
Starbucks Aventura
05.2023 - Current
Starbucks Barista
Starbucks Macy’s
02.2023 - 11.2025
Star Service Delivery Attendant
Loews Royal Pacific Hotel
12.2021 - 10.2022
Starbucks Barista
Endless Summer Resort Surfside Inn
06.2021 - 09.2021
Retail Attendant/ Starbucks Barista
Loews Royal Pacific Hotel
10.2019 - 06.2021
Cashier
Big Apple Pretzel
12.2017 - 04.2019
Cook 3
Leows Royal Pacific Hotel
01.2017 - 12.2017
Bachelor of Science - Hotel and Restaurant Management
St. Anne College Lucena Inc.