Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary-Shyll Rivera

Orlando,Florida

Summary

Dedicated Barista with a strong background in delivering outstanding customer service in fast-paced settings. Expertise in multitasking while upholding hygiene standards and enhancing customer loyalty. Committed to fostering team efficiency and creating positive experiences through effective communication and rapport-building.

Overview

9
9
years of professional experience

Work History

Starbucks Barista

Starbucks Aventura
05.2023 - Current
  • Engaged with customers to deliver exceptional service and foster lasting relationships.
  • Managed daily morning rush of customers with calm, efficient service to ensure smooth operations.
  • Operated cash register and processed transactions accurately to enhance customer experience.
  • Assisted in inventory management by restocking supplies.
  • Achieved certification in food management and safety standards.

Starbucks Barista

Starbucks Macy’s
Orlando, Florida
02.2023 - 11.2025
  • Prepared and served high-quality coffee and espresso beverages.
  • Interacted with customers to deliver exceptional service and foster customer loyalty.
  • Operated the cash register and processed transactions efficiently.
  • Supported inventory management through efficient restocking of supplies to ensure product availability.
  • Ensured cleanliness of work area and equipment to maintain health standards and enhance customer experience.
  • Achieved certification in food management and safety to ensure compliance with health standards.

Star Service Delivery Attendant

Loews Royal Pacific Hotel
12.2021 - 10.2022
  • Delivered exceptional customer service, contributing to positive dining experiences.
  • Assisted guests with menu selections and special dietary needs.
  • Achieved certification in food management and safety to maintain high hygiene standards.
  • Executed opening and closing checklists, ensuring efficient restaurant operations.
  • Managed stocking of glassware, silverware, and condiments, maintaining service readiness throughout the shift.

Starbucks Barista

Endless Summer Resort Surfside Inn
Orlando, USA
06.2021 - 09.2021
  • Certified in food management and safety. Certified Starbucks Barista.
  • Managed morning rush of customers daily, ensuring smooth operations and high customer satisfaction.
  • Engaged customers to deliver outstanding service and foster lasting relationships.
  • Responded to customer inquiries promptly and professionally, enhancing overall service experience.
  • Operated the cash register and processed transactions efficiently.

Retail Attendant/ Starbucks Barista

Loews Royal Pacific Hotel
Orlando, USA
10.2019 - 06.2021
  • Certified in food management and safety. Certified Starbucks Barista.
  • Provided exceptional customer service, promptly addressing shopper inquiries and enhancing satisfaction.
  • Assisted customers with product selections and inquiries.
  • Operated cash register, processing customer transactions accurately and efficiently.
  • Maintained cleanliness and organized merchandise displays to enhance shopping experience.
  • Participated in training new staff on store policies and procedures.

Cashier

Big Apple Pretzel
Orlando, USA
12.2017 - 04.2019
  • Handled cash, credit, and gift card payments with security to maintain customer trust.
  • Processed customer transactions with accuracy and efficiency to ensure smooth sales experience.
  • Greeted customers and provided assistance with product inquiries to enhance customer satisfaction.
  • Ensured cashier area remained clean and organized to promote efficiency.

Cook 3

Leows Royal Pacific Hotel
Orlando, USA
01.2017 - 12.2017
  • Prepared diverse dishes for high-volume hotel dining, ensuring consistent quality and guest satisfaction.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed recipes accurately to uphold quality and presentation standards, contributing to positive dining experiences.
  • Maintained cleanliness and organization in kitchen and storage areas.
  • Operated kitchen equipment safely, adhering to food handling practices to maintain a safe kitchen environment.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Achieved certification in food management and safety protocols.

Education

Bachelor of Science - Hotel and Restaurant Management

St. Anne College Lucena Inc.
Philippines
01-2015

Skills

  • Menu knowledge
  • Menu memorization
  • Food preparation
  • Customer engagement
  • Cash handling
  • POS systems
  • Food safety compliance
  • Attention to detail
  • Bilingual proficiency

Languages

  • Fluent in English
  • Fluent in Tagalog

Timeline

Starbucks Barista

Starbucks Aventura
05.2023 - Current

Starbucks Barista

Starbucks Macy’s
02.2023 - 11.2025

Star Service Delivery Attendant

Loews Royal Pacific Hotel
12.2021 - 10.2022

Starbucks Barista

Endless Summer Resort Surfside Inn
06.2021 - 09.2021

Retail Attendant/ Starbucks Barista

Loews Royal Pacific Hotel
10.2019 - 06.2021

Cashier

Big Apple Pretzel
12.2017 - 04.2019

Cook 3

Leows Royal Pacific Hotel
01.2017 - 12.2017

Bachelor of Science - Hotel and Restaurant Management

St. Anne College Lucena Inc.
Mary-Shyll Rivera