Mary Silvia
Customer Service
Wasilla,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Home Health Aide
BrightSpring. DBA AllWays Caring
Wasilla, Alaska
07.2020 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress..
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided direct personal care and administrative services to clients.
Cashier
Three Bears Alaska
Wasilla, Alaska
09.2019 - 07.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
OFFICE MANAGER
Insulated Panels, Wasilla AK
07.2018 - 09.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel by 20%.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Processed company payroll
- Maintained all transactions and QuickBooks Accounts
GENERAL MANAGER
Wendy’s, Wasilla AK
09.2016 - 09.2018
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Daily cash management, cash handling, & receipt verification for an average daily revenue of $8k
- Identified trends in customer marketplaces to develop valuable solutions.
- Responded to and resolved customer complaints in a timely manner to ensure satisfaction
- Maintained inventory control of all products and enforced proper food sanitation procedures.
FACILITIES ADMINISTRATION SPECIALIST
Alaska USA Federal Credit Union
Anchorage, AK
12.2004 - 12.2015
- Provided administrative/ facilitation support for developing, organizing and maintaining departmental filing and record keeping systems along with offices maintenance support
- Process facility and maintenance invoices, payments, prepare purchase requests, budget requests, and resolve payment issues in coordination with vendors and finance
- Performs administrative support for facilities groups and tracks and monitors staff assignments
- Compiled statistics for monthly reporting; including cost tracking and utility data reporting of power, water usage and monitor daily work logs
- Review risk management database reports for compliance and fraud prevention, and reporting
Education
Associate of Applied Science - Business Computer Management, Technical Management
River Valley Community College
Claremont, NH 09.2001 - 05.2004
Bachelor of Science - Technical Management
DeVry University
Villa Park, IL 08.2008 - 03.2009
Skills
- First aid and safety
Timeline
Home Health Aide
BrightSpring. DBA AllWays Caring
07.2020 - Current
Cashier
Three Bears Alaska
09.2019 - 07.2020
OFFICE MANAGER
Insulated Panels, Wasilla AK
07.2018 - 09.2019
GENERAL MANAGER
Wendy’s, Wasilla AK
09.2016 - 09.2018
Bachelor of Science - Technical Management
DeVry University
08.2008 - 03.2009
FACILITIES ADMINISTRATION SPECIALIST
Alaska USA Federal Credit Union
12.2004 - 12.2015
Associate of Applied Science - Business Computer Management, Technical Management
River Valley Community College
09.2001 - 05.2004
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