Mary Silvia
Customer Service
Wasilla,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Home Health Aide
BrightSpring. DBA AllWays Caring
Wasilla , Alaska
2020.07 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress..
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided direct personal care and administrative services to clients.
Cashier
Three Bears Alaska
Wasilla , Alaska
2019.09 - 2020.07
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
OFFICE MANAGER
Insulated Panels, Wasilla AK
2018.07 - 2019.09
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel by 20%.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Processed company payroll
- Maintained all transactions and QuickBooks Accounts
GENERAL MANAGER
Wendy’s, Wasilla AK
2016.09 - 2018.09
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Daily cash management, cash handling, & receipt verification for an average daily revenue of $8k
- Identified trends in customer marketplaces to develop valuable solutions.
- Responded to and resolved customer complaints in a timely manner to ensure satisfaction
- Maintained inventory control of all products and enforced proper food sanitation procedures.
FACILITIES ADMINISTRATION SPECIALIST
Alaska USA Federal Credit Union
Anchorage , AK
2004.12 - 2015.12
- Provided administrative/ facilitation support for developing, organizing and maintaining departmental filing and record keeping systems along with offices maintenance support
- Process facility and maintenance invoices, payments, prepare purchase requests, budget requests, and resolve payment issues in coordination with vendors and finance
- Performs administrative support for facilities groups and tracks and monitors staff assignments
- Compiled statistics for monthly reporting; including cost tracking and utility data reporting of power, water usage and monitor daily work logs
- Review risk management database reports for compliance and fraud prevention, and reporting
Education
Associate of Applied Science - Business Computer Management, Technical Management
River Valley Community College
Claremont, NH 2001.09 - 2004.05
Bachelor of Science - Technical Management
DeVry University
Villa Park, IL 2008.08 - 2009.03
Skills
- First aid and safety
Timeline
Home Health Aide
BrightSpring. DBA AllWays Caring
2020.07 - Current
Cashier
Three Bears Alaska
2019.09 - 2020.07
OFFICE MANAGER
Insulated Panels, Wasilla AK
2018.07 - 2019.09
GENERAL MANAGER
Wendy’s, Wasilla AK
2016.09 - 2018.09
Bachelor of Science - Technical Management
DeVry University
2008.08 - 2009.03
FACILITIES ADMINISTRATION SPECIALIST
Alaska USA Federal Credit Union
2004.12 - 2015.12
Associate of Applied Science - Business Computer Management, Technical Management
River Valley Community College
2001.09 - 2004.05
Similar Profiles
Joyce HoganJoyce Hogan
Caregiver at Allways CaringCaregiver at Allways Caring
Tommy OrtizTommy Ortiz
Caregiver at Allways CaringCaregiver at Allways Caring
Gabriel LaceyGabriel Lacey
Home Health Aide at Allways Caring Home CareHome Health Aide at Allways Caring Home Care